Jazzmin Vaughn Johnson

Mail

• Divide mail from each region and send the invoices to each one of the processors the invoices that they are responsible for.

Online Utility Invoices/Setting Up Accounts

• When obtaining the invoices for the processors I go into my inbox each morning and the notifications that I have received from the vendor about the account listed, I sign into that account with those log-in credentials to obtain the bill.
• If that account has more than one account with an invoice available, I go ahead and pull those invoices as well and send to the processor.
• I have a list for all the accounts I pull an invoice for each month letting me know the dates when the bill is available. So, if possible, the processor can receive the invoices early.
• Some obstacles I run into is, if a vendor reaches out to me regarding a specific account, they are looking for payments on. I go into CMIC and see if those invoices they are inquiring about are in there. If they are not in the system, I reach out to the processor to let them know the email I received, and the months that I see are in CMIC and the ones I don’t see that I will reach out to the vendor and get the invoices for them.
• When getting a notification about an account I sign into the account and when trying to obtain the bill, I am sometimes not able to find the account anymore so, I reach out to the processor to let them know I am not able to locate it and will be including the person responsible for the account in an email to see if they may know what may have happened to it. If it’s been moved, changed, or disconnected etc.
• If I have been notified about an account and I don’t recognize it. I go into LastPass and log into the website and see if the account may already have been set up yet because sometimes the account may have a user and password. So, if that is the possibility I reach out to that person for the username and password and save the information to LastPass.
• When creating a username and password for an account that may not be online yet, I usually do something related to DPR. For example, I will use DPR as the username and Mission2030# for the password. I am always sure to put the account as paperless so we no longer receive paper invoices and AP@DPR.com as the email for us to be able to get notified each month.

AP Calls

• Any voicemails received I reach out to vendors to get any overdue invoices sent to ORL email, so they get paid.
• Reach out to different vendors for missing invoices so that I can send them through the system and provide them with a valid email address to send it to.
• If the invoices were not in the system, I would reach out to the vendor to obtain the document so I would be able to send through our system and be processed.
• When I would send invoices from different vendors through the system, they would sometimes have multiple invoices Attached, for example, if I sent through a multiple invoice, it would then be sent to AP Multiple, and if they were single ones, then I would send it through as AP Single.
• My responsibility of handling checks that came in the mail were, to follow up with the vendor to see if they needed to be voided or reissued.

Submit/Post Comdata Invoices

• I would receive several invoices for this vendor from my team and put them in our system.
• Once they were in the system, I would submit them and post them to the date they were submitted.

Relocation Reports

• At the end of each month, I would go in our system to pull each relocation report for the regions that were given to me. For example, I was given D5 as the region and I would have to pull A-I for that region and save the report under the last date of the month and send it to those regional controllers. I would also have to pull the invoices listed on the reports and attach to the email.

Garnishments

• Each week I would receive an excel document that lists people who would need a payment sent out to them each week with their personal information such as social security, vendor name, first and last name, employee number, address code, etc.
• For each person I would go into our system and see if their payment information would need to be updated and if it did, I would change it and save it in the system.
• Once I am finished with that process, I would submit them and post to the date I was given.
• Add Amounts to the AP check log in the full amount being paid out for that week as well as the vendor information, date to be paid out, and how it would be paid out. For example, FedEx, USPS, USPS Priority, USPS Express, etc.

• Process Claims For Customers
• Identify Individuals before giving their information
• Claim Customer's Weeks
• Reset their information if needed be
• Do translator calls when customers needed someone to translate information to them
• Send Customer's to the careersource center
• Go through step by step process when Customer's needed assistance with trying to get into their account.

• Greet the customer's entering into the organization
• Handling all cash transactions of an organization
• Checking daily cash accounts
• Guiding and solving queries of customer's
• Ran reports for end of the day inventory
• Use automated information systems to analyze the customers situation
• Friendly and very respectful.

• Good customer service while taking orders and handling money
• Connecting well with the customers, giving them the best care of what they need
• Able to cope with different people and solving problems.

• Ensured the food was properly handled and stored
• Front end cashier/ cash handling
• Provided ultimate customer service to the customers
• Ensured the area was clean and up to company standards.