Jazzmine Adams
Davis,CA
Summary
Experienced supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provides leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Team Lead
Philz Coffee
07.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Manager
Dutch Bros Coffee
04.2020 - 06.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled costs to keep business operating within budget and increase profits.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cross-trained existing employees to maximize team agility and performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Server
Crepeville Inc.
10.2019 - 03.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
No Degree - Psychology
University of California - Davis
Davis, CASkills
- Analytical Thinking
- Quality Control
- Issue Resolution
- Staff education and training
- Client Service
- Schedule Management
- Work Planning and Prioritization
- Documentation And Reporting
Timeline
Team Lead
Philz Coffee
07.2023 - Current
Manager
Dutch Bros Coffee
04.2020 - 06.2023
Server
Crepeville Inc.
10.2019 - 03.2020
No Degree - Psychology
University of California - Davis