Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Jazzmine Arcement

Jazzmine Arcement

Houston,United States

Summary

Experienced Receptionist/Administrative Assistant with a proven track record of 5 years in providing top-notch customer support and conducting thorough data analysis. Recognized for exceptional organizational skills, excels in problem-solving and conflict resolution, ensuring smooth operations and client satisfaction. Committed to optimizing team efficiency and delivering outstanding customer service, dedicated to enhancing the overall success of the organization.

Overview

8
8
years of professional experience

Work History

Server

IHOP
03.2017 - 06.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Waffle House
05.2017 - 06.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • and professionally to maintain positive reputation.

Customer Service Intern

ACA Holdings
06.2019 - 08.2019
  • Gained in-depth knowledge of all products, price points, and discount structures.
  • Addressed and resolved technical issues for clients, achieving a 90% success rate.
  • Handled challenging client encounters with grace and respect, enhancing service quality.

Sales Associate

Footlocker, Footlocker
05.2019 - 05.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Hibbett Sporting Goods
05.2020 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Administrative Assistant

SJG Staffing
08.2021 - 11.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Customer Service Representative

Apple
11.2022 - 06.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant

Maverick Law Firm
12.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

Diploma -

Taylor High School
Houston, TX

Bachelor Of Science - Criminal Justice

University of Phoenix
Tempe, AZ

Bachelor Of Business - Business Administration

University of Phoenix
Tempe, AZ
05.2021

Skills

  • Data Analysis
  • Problem Solving
  • Customer Support
  • Time Management
  • Conflict Resolution
  • Organizational Skills
  • Research Skills
  • Presentation Skills
  • Multitasking
  • , Critical Thinking
  • Social Media Marketing
  • Leadership Skills
  • Project Management
  • Negotiation
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Customer relations

Timeline

Administrative Assistant

Maverick Law Firm
12.2022 - Current

Customer Service Representative

Apple
11.2022 - 06.2024

Administrative Assistant

SJG Staffing
08.2021 - 11.2022

Sales Associate

Hibbett Sporting Goods
05.2020 - 11.2023

Customer Service Intern

ACA Holdings
06.2019 - 08.2019

Sales Associate

Footlocker, Footlocker
05.2019 - 05.2020

Server

Waffle House
05.2017 - 06.2019

Server

IHOP
03.2017 - 06.2019

Diploma -

Taylor High School

Bachelor Of Science - Criminal Justice

University of Phoenix

Bachelor Of Business - Business Administration

University of Phoenix

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Jazzmine Arcement