Jazzmine Boyd
Pittsburgh,Pa
Summary
Professional Benefits Advisor with proven ability to evaluate and optimize employee benefits programs. Adept at fostering team collaboration and navigating dynamic environments to achieve results. Expertise in benefits administration, regulatory compliance, and employee communication, with strong focus on delivering impactful solutions. Reliable and adaptable, ensuring seamless integration with organizational needs and goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefits Advisor Specialist
Aflac
04.2022 - Current
- Sought out new businesses and clientele relationships through networking,referrals, lead database, cold calling, and four corner marketing.
- Leveraged data analysis skills to monitor usage patterns within various benefit programs, identifying areas for potential improvement or cost savings.
- Customized existing insurance programs to suit individual client needs.
- Directed and controlled, medical, dental,vision benefit, and supplementary packages.
- Spent ample time with each client and employee to ensure comprehension.
- drove team revenue totals by bringing in top sales
Lead Generator
Mint Marketing
04.2021 - 01.2024
- Represent Mint Marketing and Promotional services and other contracted companies, to provide sales and marketing support.
- Build a pipeline of leads to meet business plans, quotas, and company objectives across Pennsylvania.
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month
- Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
Head Volleyball Coach (High School and Middle School)
McKeesport Area School District
04.2018 - 07.2022
- Coached players about proper form, performance-enhancing techniques, and sportsmanship.
- Worked to recruit and retain players by creating a family network.
- Motivated athletes through effective goal-setting strategies, resulting in increased drive towards personal improvement.
- Increased team''s overall win rate with consistent evaluations of game footage and targeted improvement strategies.
- Strengthened relationships with alumni, boosting their involvement in supporting current players and teams.
- Coordinated summer camps for aspiring volleyball players, fostering interest in the sport among young talents.
6th-8th grade Special Education Assistant
McKeesport Area School District
04.2018 - 07.2022
- Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
- Work with parents to aid in child development.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
- Enhanced student learning by adapting instructional strategies to individual needs.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Head Secretary
McKeesport Area School District
04.2018 - 07.2022
- Enhanced office efficiency by streamlining processes and implementing new organizational systems.
- Served as a reliable support system for executive staff, making it possible for them to focus on strategic decision-making and leadership responsibilities.
- Handled sensitive information with discretion, contributing to a secure and confidential work environment.
- Assisted in budget development for the administrative department, tracking expenses closely throughout the fiscal year.
- Managed complex calendars and coordinated schedules for multiple executives, ensuring timely attendance to appointments.
Lead Generator / Manager
Sundance Vacations
10.2021 - 04.2022
- Provide sales and marketing support, meet business plans, quotas, and company objectives.
- Supervises the work of employees in supporting roles.
- Coordinates the disposition and/or resolution of individual problems and disputes involving staff, potential leads, vendors, and businesses as they arise.
- Coordinate weekly schedules, events, and payrolls.
- Awards: Top sales Dec 2021, Top sales Jan 2021, Top Sales March 2022, promotion to management March 2022
Mixologist
Embassy Suites Hotel
12.2015 - 04.2019
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Prepared classic, modern, and unique cocktails for each customer.
Temporary Claims Specialist II
Erie Insurance
09.2017 - 03.2018
- Being knowledgeable in all claims systems. Assist agents, medical professionals, lawyers etc. by verifying policyholder information as well as liability decisions, medical reserves, and adjuster contact information.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Education
Pennsylvania State Certified -
Health And Accident Insurance
01-2022
Life Insurance
Pennsylvania State Certified
Pennsylvania01-2022
Bachelor of Science - Criminal Justice
Fairmont State University
Fairmont, WV01.2013
Criminal Justice -
Davis And Elkins College
Elkins, WV01.2011
High School Diploma -
Philip Barbour High School
01.2010
Skills
- Sales and Marketing
- Branding
- Leadership skills
- Benefits analysis
- Problem-solving
- Teamwork and collaboration
- Time management
- Employee relations
- Benefits administration
- Human resources expertise
- Multitasking Abilities
Accomplishments
- Sales associate of the month Oct-Nov 2023
- Fireball achiever
- Pa Convention Contest winner 2024
Certification
- 03/01/21, Customer service assessment - Proficient
- 03/01/21, Identifying and resolving common customer issues, Proficient
- 03/01/21, Customer focus & orientation, Highly Proficient
- 03/01/21, Responding to customer situations with sensitivity, Highly Proficient
- 02/01/21, Inside sales, Highly Proficient
- 02/01/21, Understanding and responding appropriately in sales scenarios, and performing common sales calculations., Highly Proficient
Hobbies And Special Interests
- Mentoring school aged children
- Coaching
- Community work
Additional References
Available Upon Request
Awards
- Top sales Dec 2021
- Top sales Jan 2021
- Top Sales March 2022
- Promotion to management March 2022
- 2007 Second Team all-state-Volleyball/basketball.
- 2008, 2009 and 2010 1st team All State Volleyball.
- 2010 North/South All Star Game-Volleyball.
Personal Information
- Willing To Relocate: 1
- Citizenship: US
Timeline
Benefits Advisor Specialist
Aflac
04.2022 - Current
Lead Generator / Manager
Sundance Vacations
10.2021 - 04.2022
Lead Generator
Mint Marketing
04.2021 - 01.2024
Head Volleyball Coach (High School and Middle School)
McKeesport Area School District
04.2018 - 07.2022
6th-8th grade Special Education Assistant
McKeesport Area School District
04.2018 - 07.2022
Head Secretary
McKeesport Area School District
04.2018 - 07.2022
Temporary Claims Specialist II
Erie Insurance
09.2017 - 03.2018
Mixologist
Embassy Suites Hotel
12.2015 - 04.2019
High School Diploma -
Philip Barbour High School
Pennsylvania State Certified -
Health And Accident Insurance
Life Insurance
Pennsylvania State Certified
Bachelor of Science - Criminal Justice
Fairmont State University
Criminal Justice -
Davis And Elkins College
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