Jazzmine Coleman
San Pablo ,CA
Summary
Driven Medical Front Desk Administrator highly skilled in managing EHR systems, multi-channeled communications and customer service. Poised and professional with total commitment to patient satisfaction and well being, Well-versed in mitigating patient dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
Work History
Front Desk Administrator
David Grant Medical Center
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Developed strong relationships with patients, fostering loyalty and repeat business through exceptional service.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Served as a liaison between patients and internal teams, facilitating clear communication channels for project success.
Practice Supervisor
Icecreamwala Dermatology
02.2021 - 09.2021
- Enhanced patient experience by streamlining administrative processes and coordinating with medical staff.
- Implemented new appointment scheduling system, reducing patient wait times and improving overall satisfaction.
- Managed daily operations for a busy medical practice, ensuring efficient workflow and timely care delivery.
- Collaborated with physicians to develop and implement effective patient care plans, leading to improved health outcomes.
- Facilitated communication between healthcare providers and patients, resulting in clear understanding of treatment options.
- Conducted regular performance evaluations for clinical staff members to provide constructive feedback and promote professional growth.
- Enhanced team collaboration by implementing effective communication strategies within the practice environment.
- Optimized office space utilization by redesigning layout configurations, creating a more welcoming environment for patients and staff alike.
Front Desk Medical Receptionist
California Dermatology Care
10.2017 - 03.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV06.2011
Skills
- POS System Operation
- EHR systems : Cerner,Epic and Next Gen
- Time management expertise
- Reception Area Maintenance
- Staff Supervision
- Problem-solving skills
- Scheduling Coordination
- Listening Skills
- Document Management
- Word Processing
- Conflict Management
- Administrative Skills
- Schedule Coordination
- Multi-Line Phone Systems
- Attention to Detail
- Scheduling
- MS Office
- Exceptional communication
- Customer Service Management
- File Organization
- Calendar Management
- Customer service focus
- Office Administration
- New Hire Onboarding
- Employee Supervision
- Information Management
- Personable and Approachable
- Performance Improvement
- Cross-Functional Collaboration
- Meeting facilitation
Timeline
Front Desk Administrator
David Grant Medical Center
12.2023 - Current
Practice Supervisor
Icecreamwala Dermatology
02.2021 - 09.2021
Front Desk Medical Receptionist
California Dermatology Care
10.2017 - 03.2018
High School Diploma -
Arbor View High School
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