Jazzmine Dennis
Groves,TX
Summary
I Accomplished Shift Leader with a proven track record at Taco Bell Restaurant, enhancing customer satisfaction and streamlining operations. Expert in POS System Operation and excelling in team motivation, I significantly reduced inventory discrepancies and improved service quality. My leadership is marked by a positive attitude and a focus on creative problem-solving, driving team success and operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Leader
Taco Bell Restaurant
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Correctional Officer
FCC Beaumont
07.2020 - 07.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Shift Leader
Taco Bell Restaurant
03.2017 - 07.2020
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Developed training program for new employees, speeding up their integration into team.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Education
High School Diploma -
MEMORIAL HIGH SCHOOL
06-2008
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Team motivation
- Inventory Counts
- Shift Scheduling
Timeline
Shift Leader
Taco Bell Restaurant
08.2023 - Current
Correctional Officer
FCC Beaumont
07.2020 - 07.2023
Shift Leader
Taco Bell Restaurant
03.2017 - 07.2020
High School Diploma -
MEMORIAL HIGH SCHOOL