Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazzmine Gonzalez

Miami,Florida

Summary

I am results-driven, as well as experienced with enhancing productivity and streamlining operations for improved efficiency. Possess key skills in inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to elevate store performance and achieve sales goals. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration. Sharp and smart professional given to developing successful salespeople through coaching and mentoring. A driver of business initiatives. Looking for a sales lead manager position where poise and a commitment to excellence will be highly valued.

Overview

11
11
years of professional experience

Work History

Retail Sales Consultant

Xfinity
07.2021 - 01.2025
  • Current Sales Floor Leader
  • Assisting representatives on the floor with CSG, XM360, Retail360, and Einstein
  • Coach team members on how to position all products and lines of business with customers utilizing the 6 key behaviors
  • Remain current on new and current products and services, industry and competitive trends
  • Well versed in compensation plans, address team member questions
  • Assist the SSA's with mobile support, activations, and escalations
  • Have assisted in market and leadership calls discussing sales strategies, best practices, operational updates, and sales targets
  • Have been employee of the month on several occasions.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.

Administrative Assistant

Florida Mental Health
Miami, Florida
07.2019 - 01.2021
  • Writing and issuing emails to teams and departments on behalf of teams or senior staff.
  • Finding ways to improve administrative processes.
  • Verifying benefits and eligibility.
  • Update each provider's CAQH database file timely according to the schedule published by CMS.
  • Complete credentialing applications to add providers to commercial payers, Medicare, and Medicaid.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Bilingual Customer Service Representative

AT&T Call center
Miami, Florida
05.2014 - 02.2015
  • Accessing customer accounts and verifying information.
  • Meeting monthly sales goal.
  • Answering and resolving issues of every call in a timely manner.
  • Identifying customers' needs, clarify information, research every issue and providing solutions.
  • Educated customers on how best utilize their purchased products or services.
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Resolved customer complaints and issues promptly and professionally.
  • Informed customers about promotional offers or discounts that may be available based on their purchase history.
  • Utilized multiple computer systems to access customer accounts, process payments, update account status.
  • Took ownership of each call by listening attentively to understand individual needs.
  • Maintained up-to-date knowledge of company policies, procedures and product offerings.

Education

High School Diploma -

South Miami Senior High School
01.2014

Skills

  • Customer Service
  • Team leadership
  • Retail operations
  • Brand loyalty
  • Effective communication
  • Computer skills
  • Persuasiveness
  • Communication Skills
  • Time Management
  • Attention to Detail
  • Problem Solving
  • Rapport Building
  • Active learner
  • Organized
  • Supply Management
  • Training and Mentoring
  • Good memory
  • Patience
  • Office Administration
  • Multitasker
  • Reliable
  • Integrity Sales
  • Leadership Strategies
  • Product Knowledge
  • Strategic Objectives
  • Team Coaching
  • Peer Mentoring
  • Results Oriented
  • Staff scheduling
  • Staff management
  • Performance monitoring

Timeline

Retail Sales Consultant

Xfinity
07.2021 - 01.2025

Administrative Assistant

Florida Mental Health
07.2019 - 01.2021

Bilingual Customer Service Representative

AT&T Call center
05.2014 - 02.2015

High School Diploma -

South Miami Senior High School

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Jazzmine Gonzalez