Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Jazzmine Harris

Jazzmine Harris

Seattle,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Ground Package Handler

FedEx, FedEx Ground
12.2021 - 01.2022
  • Responsible for warehouse duties including: 50 pounds physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc.

Cleaner/Janitorial Services Supervisor

ABM Industries, Inc
04.2019 - 07.2019

Applied effective commercial building maintenance principles and practices;

  • Complied with safety and environmental health laws and regulations.
  • Maintained cleaning supplies inventory, and replenished depleted items.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Established and enforced safety protocols and guidelines for staff.
  • Monitored staff performance and provided feedback to drive productivity.

Crew Member Trainer

McDonald's Fast Food Restaurant
11.2017 - 12.2018

Set positive example for team members by providing high-quality, efficient service.

  • Trained other employees in customer service, food safety, and performance requirements.
  • Maintained current knowledge of all team position requirements.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Taught new team members correct procedures for all areas of operations.

Warehouse Associate

TERRA Staffing Group
07.2016 - 07.2017
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Verified quantity and description of materials received by checking merchandise against packing list
  • Kept warehouse clean and organized to maximize team efficiency and productivity
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Operated PC and RF-based computer systems with high level of accuracy
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.

Restaurant Crew Member

McDonald's
12.2016 - 04.2017
  • Operated as full-service food provider in fast paced establishment by taking orders, preparing meals and collecting payments
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add- on's
  • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.

Assistant Manager of Customer Service

Wal-mart Stores Inc.
11.2015 - 06.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

People Greeter

Wal-mart Stores Inc.
07.2014 - 11.2015

Acted as first point of contact for visiting clients and customers by displaying friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.

  • Cleared front entry area of trash and debris and directed customers.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Monitored customer activity to maintain safe and secure environments.
  • Recommended products and services to customers based on personalized needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Associate Degree - Nursing in Nursing

Clover Park Technical College

Skills

  • Cleaning
  • Microsoft Office
  • Forklift
  • Cooking
  • Laundry
  • Recruiting
  • Caregiving
  • Cashiering
  • Merchandising
  • English
  • Packaging
  • POS
  • Microsoft Word
  • Guest services
  • Hospitality
  • Kitchen experience
  • Microsoft Excel
  • Food handling
  • Marketing
  • Picking & packing
  • Customer service
  • Food preparation
  • Senior care
  • Team management
  • Sales
  • Home care
  • Food safety
  • Warehouse experience
  • Janitorial experience
  • Meal preparation
  • Front desk
  • Computer operation
  • Supervising experience
  • Stocking
  • Communication skills
  • Retail sales
  • Commercial cleaning
  • Custodial experience
  • Inventory control
  • Organizational skills
  • Cash handling
  • Retail management
  • Management
  • Store Management Experience
  • Host/Hostess
  • Load & Unload
  • Hotel experience
  • Certifications and Licenses
  • Food Handler Certification
  • Assessments
  • Customer service — Proficient
  • February 2021
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Customer focus & orientation — Highly Proficient
  • December 2019
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Written communication — Familiar
  • April 2019
  • Measures a candidate's ability to convey written information using proper grammar rules
  • Full results: Familiar
  • Work style: Reliability — Highly Proficient
  • September 2021
  • Tendency to be reliable, dependable, and act with integrity at work
  • Work motivation — Highly Proficient
  • October 2020
  • Level of motivation and discipline applied toward work
  • Attention to detail — Familiar
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information
  • Sales skills — Familiar
  • November 2020
  • Influencing and negotiating with customers
  • Inside sales — Proficient
  • March 2021
  • Actively listening and responding appropriately; performing common sales calculations
  • Work style: Conscientiousness — Proficient
  • March 2020
  • Tendency to be well-organized, rule-abiding, and hard-working
  • Front desk agent (hotel) — Proficient
  • January 2021
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Warehouse associate — Proficient
  • Assesses tendencies that are important for success in warehouse roles
  • Cleaner fit — Proficient
  • March 2022
  • Measures traits that are important for successful cleaners
  • Retail customer service — Completed
  • Comprehending and responding to retail customer needs
  • Full results: Completed
  • November 2021
  • Information
  • Cashier skills — Completed
  • October 2021
  • Counting cash, processing transactions, following written procedures, and attending to details

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • On bus routes, Seattle, Tacoma, WA (Willing to relocate): , Anywhere, Authorized to work in US for any employer

Languages

English
Full Professional

Timeline

Ground Package Handler

FedEx, FedEx Ground
12.2021 - 01.2022

Cleaner/Janitorial Services Supervisor

ABM Industries, Inc
04.2019 - 07.2019

Crew Member Trainer

McDonald's Fast Food Restaurant
11.2017 - 12.2018

Restaurant Crew Member

McDonald's
12.2016 - 04.2017

Warehouse Associate

TERRA Staffing Group
07.2016 - 07.2017

Assistant Manager of Customer Service

Wal-mart Stores Inc.
11.2015 - 06.2016

People Greeter

Wal-mart Stores Inc.
07.2014 - 11.2015

Associate Degree - Nursing in Nursing

Clover Park Technical College
Jazzmine Harris