Jazzmine Hawthorne
Chester,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Marketing Representative
Gallery Residential
10.2024 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
Leasing Manager
The Donaldson Group
08.2022 - 10.2024
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events, fostering a positive living environment for tenants.
Administrative Assistant
Abacus Corp & Staffing
04.2021 - 08.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Discrepancy Analyst
Parallon
03.2017 - 01.2021
- Managed high volumes of data with attention to detail, ensuring accurate tracking and resolution of all identified issues.
- Supported internal and external audit processes with accurate documentation of discrepancy resolutions and related actions taken.
- Expedited issue resolution by prioritizing tasks according to urgency, complexity, or business impact criteria.
- Reduced error rates through diligent monitoring of transaction data, identifying inconsistencies and irregularities.
- Resolved claims disputes and handled payments.
Clinical Pharmacy Technician
Medix Team
08.2016 - 02.2017
- Maintained compliance with federal and state regulations, upholding the highest standards of pharmacy practice.
- Counted and labeled prescriptions with correct item and quantity.
Customer Service Coordinator
UPS Freight
07.2015 - 08.2016
- Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
- Contributed to company growth with meticulous management of high-volume shipments during peak seasons.
Pharmacy Technician
Family Care Pharmacy
06.2011 - 06.2015
- Maintained compliance with federal and state regulations, upholding the highest standards of pharmacy practice.
- Counted and labeled prescriptions with correct item and quantity.
Education
Bachelor of Science - Health and Physical Education
Virginia State University
Petersburg, VA05.2014
Skills
- Sales presentations
- Data-driven decision making
- Audit compliance
- Customer service
- Problem-solving
- Attention to detail
Timeline
Marketing Representative
Gallery Residential
10.2024 - Current
Leasing Manager
The Donaldson Group
08.2022 - 10.2024
Administrative Assistant
Abacus Corp & Staffing
04.2021 - 08.2022
Discrepancy Analyst
Parallon
03.2017 - 01.2021
Clinical Pharmacy Technician
Medix Team
08.2016 - 02.2017
Customer Service Coordinator
UPS Freight
07.2015 - 08.2016
Pharmacy Technician
Family Care Pharmacy
06.2011 - 06.2015
Bachelor of Science - Health and Physical Education
Virginia State University
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