Jazzmine Mclaughlin-Hales
Columbia,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Claims Representative
Tricare For Life
09.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims took up to 80 calls per day .
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Customer Service Representative
Blue Cross And Blue Shield Of South Carolina
10.2019 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior Advisor
Apple
10.2020 - 07.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalation calls
Customer Service Representative
Bank Of America
03.2013 - 06.2016
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Crestwood High School
Columbia, SC2012
Skills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
Timeline
Claims Representative
Tricare For Life
09.2023 - Current
Senior Advisor
Apple
10.2020 - 07.2021
Customer Service Representative
Blue Cross And Blue Shield Of South Carolina
10.2019 - 03.2023
Customer Service Representative
Bank Of America
03.2013 - 06.2016
High School Diploma -
Crestwood High School
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