Jazzmine Parker De La Pena
Ontario ,OR
Summary
Dynamic Shift Leader with a proven track record at Dairy Queen Grill & Chill, specializing in team leadership and cash handling. Excelled in fostering a cohesive workplace culture, enhancing staff performance through effective training, and maintaining rigorous safety standards. Demonstrated exceptional problem-solving abilities and a customer service focus, significantly contributing to operational excellence and team development.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Payette High School
Payette, ID05-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Customer service management
- Team supervision
- Staff education and training
- Staff supervision
- Safety processes and procedures
- Issue resolution
Timeline
Shift Leader
Dairy Queen Grill & Chill
03.2022 - Current
High School Diploma -
Payette High School
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