JAZZMONE ARRIAGA
Dallas,TX
Summary
Knowledgeable and dedicated customer service, Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Medical Screener
Kedplasma Usa
01.2023 - 10.2023
- Obtained patient vitals such as height, weight and blood pressure.
- Maintained clean, neat and properly sterilized work area.
- Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Answered questions and provided appropriate assistance and communication to callers.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Conducted hearing and vision exams on patients between ages of [Number] and [Number] and delivered test results to physician
Customer Service Advocate
Cigna
01.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Center Agent
Teleperformance USA
03.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Cashier
Macy's
05.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Roosevelt High School
Gary, IN2012
Skills
- Patient Screening
- Social Perceptiveness
- Checking Supplies
- Systems Analysis
- Operational Procedures
- Learning Strategies
- Microsoft Access
- Money Handling Abilities
- Typing Proficiency
- Reading Comprehension
- Cash Register Systems
- Billing and Payment Processing
Timeline
Medical Screener
Kedplasma Usa
01.2023 - 10.2023
Customer Service Advocate
Cigna
01.2022 - 12.2022
Call Center Agent
Teleperformance USA
03.2021 - 01.2022
Cashier
Macy's
05.2020 - 04.2021
High School Diploma -
Roosevelt High School