Jazzmyn McIntosh
Tulare,CA
Summary
A dedicated professional with experience in popular systems and software. I am a very friendly and outgoing employee with strong customer service and issue resolution skills. I am known for having high productivity and efficient task completion for company goals and expectations.
Overview
4
4
years of professional experience
Work History
Office Technician
California Department of Corrections and Rehabilitation
Corcoran, CA
10.2023 - Current
- Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
- Organized office operations, including scheduling meetings and appointments, ordering supplies, sorting and distributing incoming mail, responding to inquiries and requests for information.
- Photocopy all completed Allegations Against Staff Misconduct (ASM) Lead Designated Inquiry (LDI) Allegation Inquiry Reports (AIR), Allegation Investigation Unit (AIU) Reports, Allegation Inquiry Management Unit (AIMS) reports and other confidential documents into the Inmate Grievance filing system.
- Managed telephone calls by directing and taking messages
- Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
- Respond to CDCR form G-22’s providing clear and comprehensive responses.
- Scanned documents into electronic format using specialized scanners; stored files on server computers.
- Maintained confidential personnel records in compliance with applicable laws and regulations.
- Prepare and route all inmate status report requests to inmates, Division Heads and all outside agencies.
- Greeted visitors in person or on the telephone; answered questions related to departmental services.
Office Assistant
California Department of Corrections and Rehabilitation
Corcoran, CA
10.2022 - 10.2024
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answers telephones, routes calls, takes messages, and provides general information; greets and directs visitors; answers routine inquiries; maintains log of inquiries as required.
- Maintained confidentiality by complying with State and Federal HIPAA laws.
- Performs a variety of routine assignments as appropriate to the position. May operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials.
- Establishes, maintains, processes, and/or updates files, records, and/or other documents.
- May run various routine errands, as required, for the unit/department.
- Opens and routes incoming mail; distributes correspondence and other material to department staff/faculty.
Barista
Starbucks
Tulare, CA
08.2020 - 02.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Served as a reliable and efficient barista for surrounding partners.
- Maintained a good attitude and work ethic when working with fellow partners.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
Education
Associate of Arts - Business Administration And Management
Bakersfield College
Bakersfield, CA05-2022
High School Diploma -
Tulare Union High School
Tulare, CA06-2020
Bachelor of Science - Mathematics Education
Western Governors University
Salt Lake City, UTSkills
- Administrative assistance
- Punctual
- Attention to Detail
- Analytical Thinking
- Effective Communication
- POS Systems
- Opening and closing duties
- Speedy and efficient
- Friendly and outgoing
- Team Player
- Conflict Mediation
- Exceptional customer service
- Positive and professional
- Reliable and attentive
- Drama free
Timeline
Office Technician
California Department of Corrections and Rehabilitation
10.2023 - Current
Office Assistant
California Department of Corrections and Rehabilitation
10.2022 - 10.2024
Barista
Starbucks
08.2020 - 02.2024
Associate of Arts - Business Administration And Management
Bakersfield College
High School Diploma -
Tulare Union High School
Bachelor of Science - Mathematics Education
Western Governors University
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