Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazzmyne Albertsen

Mchenry

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Book Processor

Follet School Solutions
08.2021 - Current
  • Processed K-12 library books, adhering to invoice instructions for barcode and spine label placement.
  • Developed expertise in various software programs used for book processing, enabling faster completion of key tasks within the role.
  • Ensured compliance with company policies and industry regulations while handling sensitive customer information during transactions.
  • Enhanced customer satisfaction through accurate and timely processing of book orders.
  • Continually refined personal time management skills, leading to increased individual productivity levels without sacrificing accuracy or attention to detail.
  • Expedited order fulfillment through efficient coordination with shipping and receiving departments.
  • Demonstrated adaptability to changes in job responsibilities due to fluctuating workload or staffing needs within the department.
  • Displayed strong problem-solving abilities when confronted with challenges or obstacles during daily tasks, effectively resolving issues in a timely fashion.
  • Strengthened relationships between departments through regular collaboration on projects aimed at improving overall operational processes within the company.
  • Reduced errors in book processing by implementing quality control measures and thorough inspections.
  • Completed mandatory overtime of eight hours weekly to meet project deadlines.

Manager

Culver’s
07.2019 - 03.2020
  • Ensured food presentation met customer standards consistently.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Executed register closure procedures, including cash counting and preparation for morning shift.
  • Resolved customer complaints to enhance overall dining experience.

Press Operator

A+ staffing
01.2019 - 12.2019
  • Assisting operators during breaks, facilitating quick mastery of various tasks.
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
  • Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
  • Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.

Customer service agent/training supervisor/technical support agent/sales agent

Xerox
06.2015 - 08.2018
  • Ensured customer satisfaction by addressing inquiries and resolving issues for Windstream and Verizon clients.
  • Provided technical support and equipment upgrades, enhancing user experience for callers.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Manager/Server

The Parked Pierogi
12.2014 - 12.2015
  • Ensured customers experienced exceptional service, encouraging positive word-of-mouth promotion.
  • Facilitated accurate order placement and communication with kitchen staff for precise meal preparation.
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
  • Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

High school diploma -

Liberty High School

Skills

  • Team collaboration
  • Ability to thrive in fast-paced environments
  • Customer service expertise
  • Document formatting
  • Microsoft office
  • Shipping procedures
  • Deadline adherence
  • Returns handling
  • Upselling strategies

Timeline

Book Processor

Follet School Solutions
08.2021 - Current

Manager

Culver’s
07.2019 - 03.2020

Press Operator

A+ staffing
01.2019 - 12.2019

Customer service agent/training supervisor/technical support agent/sales agent

Xerox
06.2015 - 08.2018

Manager/Server

The Parked Pierogi
12.2014 - 12.2015

High school diploma -

Liberty High School

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