JAZZMYNE HERNANDEZ
Bronx,NY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Receptionist
The Dorm
05.2023 - Current
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance
- Handled assignments independently with good judgement and critical thinking skills
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
Sociology Intern
John Jay College Of Criminal Justice
01.2024 - 06.2024
- Participated in regular team meetings, providing input on project direction and offering creative solutions to challenges faced during the internship.
- Maintained detailed records of research activities, ensuring all information was organized and easily accessible for future reference.
- Provided support during course and internship selection periods by guiding students through program requirements and aligning their choices with future goals.
- Promoted a collaborative work environment by actively participating in brainstorming sessions with fellow staff members about enhancing the student experience in the sociology department.
College Assistant Intern
Hunter College, CPPD
07.2023 - 09.2023
- Was given weekly assignments of looking over and editing resumes for current students and alumni's
- Developed and published professional resumes, cover letters and online profiles
- Consulted with current student and alumni to understand resume requirements and purpose
- Interviewed individuals by video chat and in-person to give student and alumni career and resume advice
- Provided clerical support, addressing routine, and special requirements
Customer Service Supervisor
Home Depot
03.2020 - 11.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Responded to customer inquiries, resolved complaints, and issues to establish trust and increase customer satisfaction via phone, email, and in person communication
- Ensured all online in-store pickup orders were stored accurately for customers to come pickup
- Assessed and authenticated customer exchange, voids, and returns
- Directed customer service across over 10 departments
Education
Bachelor of Arts - Sociology
John Jay College of Criminal Justice
New York, NY12-2025
High School Diploma -
Harry S Truman High School
The Bronx, NY06.2019
Skills
- Organization and Efficiency
- Client Collaboration
- Critical Thinking
- Excellent Written and Oral Communication
- Problem Resolution
- Analytical Skills
Timeline
Sociology Intern
John Jay College Of Criminal Justice
01.2024 - 06.2024
College Assistant Intern
Hunter College, CPPD
07.2023 - 09.2023
Receptionist
The Dorm
05.2023 - Current
Customer Service Supervisor
Home Depot
03.2020 - 11.2022
Bachelor of Arts - Sociology
John Jay College of Criminal Justice
High School Diploma -
Harry S Truman High School
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