Jazzmyne Morant
Washington,DC
Summary
Dynamic professional with a proven track record at DC Prep, excelling in student engagement and positive reinforcement. Skilled in tailoring instructional methods to diverse learning styles, fostering academic success. Adept at building relationships and enhancing classroom environments, demonstrating critical thinking and problem-solving abilities to create impactful educational experiences. In addition, ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Full Time Substitute
DC Prep
02.2023 - 01.2024
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
Security Officer
Community of Hope
11.2022 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Resident Monitor
Community of Hope
02.2021 - 11.2022
- Boosted overall resident satisfaction levels through attentive listening skills and proactive problem-solving strategies.
- Strengthened interdepartmental relationships by collaborating closely with case managers, counselors, and other key staff members.
- Facilitated community-building events for residents, fostering camaraderie and mutual support among peers.
- Evaluated individual progress of each resident in accordance with established goals using assessment tools.
- Improved facility cleanliness and orderliness through thorough routine checks and maintenance tasks.
- Maintained confidentiality of sensitive information as per the organization's policy.
Financial Aid Assistant
Delaware State University
08.2018 - 06.2020
- Contacted families and students about late payments and account statements.
- Performed wide-ranging administrative, financial and service-related functions.
- Assisted students and families in filling out financial aid applications.
- Reviewed financial aid reconciliation reports, calculated amounts and verified totals on related documentation.
- Worked closely with admissions staff to identify high-need applicants who could benefit from additional institutional support through scholarships or grants.
Sales Associate
McDonald's Restaurant
05.2017 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
McKinley Technology High School
Washington, DC05-2017
Skills
- Student engagement
- Positive reinforcement
- Cultural sensitivity
- Subject matter expertise
- Instructional technology
- Relationship building and management
- Complex Problem-solving
- Health and safety
- Critical thinking
Accomplishments
- Took all offered shifts to maintain coverage for students
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully completed two-week security training program.
- Resolved product issue through consumer testing.
Timeline
Full Time Substitute
DC Prep
02.2023 - 01.2024
Security Officer
Community of Hope
11.2022 - 02.2023
Resident Monitor
Community of Hope
02.2021 - 11.2022
Financial Aid Assistant
Delaware State University
08.2018 - 06.2020
Sales Associate
McDonald's Restaurant
05.2017 - 08.2020
High School Diploma -
McKinley Technology High School
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