Jazznae Thomas
Safety Harbor,FL
Summary
Experienced professional in B2B account management, operations, and project coordination. Proven track record in managing diverse portfolios, enhancing customer satisfaction, and driving process improvements. Skilled at leveraging data for decision-making and fostering strong relationships. Known for effective problem-solving, collaborative teamwork, and turning complex scenarios into success stories.
Overview
9
9
years of professional experience
Work History
Account Administrator
AAA Inc.
05.2022 - Current
- Maintained 100% financial data accuracy, overseeing invoice tracking and payments for seven business units and 20+ programs, managing purchase orders over $2 million.
- Managed logistical operations for Toyota/Lexus recalls and goodwill cases nationwide, ensuring seamless execution.
- Administered Toyota/Lexus Employee Lease Business Unit accounts, organizing touchpoint meetings, developing presentation decks, creating scorecards, and completing action items.
- Aided the seamless onboarding of Toyota and Lexus, optimizing integration processes and aligning with organizational standards.
- Streamlined bookkeeping procedures, enhancing efficiency and productivity through detailed financial reporting.
- Managed complex problem-solving for upper management, ensuring on-time and within-budget project completion.
- Oversaw account transitions during mergers and acquisitions, ensuring seamless client service integration.
Director of Admissions and Operations
AAA School of Dental Assisting
05.2021 - 05.2022
- Led Admissions Departments and Relations Teams for two dental school locations and two dental office properties, overseeing a team of 40+ employees and maintaining B2B partnerships with Career Source Florida and The Epstein Group.
- Coordinated business operations, including billing, licensing renewals, inventory management, procurement, event planning, and bookkeeping.
- Ensured 100% OSHA compliance, supervised facilities, and drove occupancy initiatives.
- Evaluated and adjusted admission policies and procedures to align with institutional objectives, and served as the primary contact for application processes and marketing communications.
- Increased enrollment rates through strategic recruitment initiatives and organized campus events such as open houses and information sessions.
- Facilitated communication among prospective students, families, faculty, and administration throughout the admissions process.
- Improved policies and procedures for student safety and campus security, and promoted diversity and inclusion among staff, faculty, and students.
Admissions Advisor
AAA School of Dental Assisting
06.2020 - 05.2021
- Managed end-to-end application processing, enrollments, placements, and renewals, maintaining a consistent 90%+ occupancy rate.
- Provided personalized academic advising and mentorship, boosting renewal rates from 60% to 75% through targeted customer satisfaction surveys.
- Implemented impactful marketing strategies via social media management and content creation, increasing visibility of program offerings.
- Enhanced student satisfaction and retention by providing exceptional customer service and regular support throughout the admissions process.
- Represented the institution at various education conferences and events, maintaining positive relationships with students, faculty, alumni, and administration.
- Trained new admissions staff on policies, procedures, and best practices, fostering a cohesive team environment.
- Developed strong relationships with key stakeholders, such as high school counselors and community organizations, facilitating collaboration and information sharing.
Product & Brand Advocate
Audi of America
01.2018 - 06.2020
- Strengthened partnerships and improved communication by collaborating with dealerships within the Audi Dealer network.
- Enhanced customer loyalty by ensuring an elite service experience for Audi owners through personalized assistance across multiple channels.
- Analyzed warranty claims and liaised among the manufacturer, dealer, and customer to ensure proper and fair investigations, mitigating the risk of lemon law lawsuits.
- Delivered delicate claims decisions to customers following thorough investigations of warranty claims.
- Fostered a collaborative environment among Brand Advocates by sharing best practices and supporting team development.
- Preserved brand reputation and fostered consumer trust by monitoring customer feedback channels and addressing concerns promptly.
- Ensured seamless supply chain operations and positive brand experiences by managing relationships with key stakeholders, including suppliers, retailers, and distributors.
Vehicle Test Driver
Ford Motor Company
02.2016 - 12.2017
- Conducted comprehensive test drives of vehicles to evaluate performance, handling, and safety features, ensuring adherence to industry standards.
- Provided detailed feedback and reports on vehicle functionality, identifying potential issues and recommending improvements for design and engineering teams. - Collaborated with engineering and design departments to refine vehicle specifications and enhance overall driving experience.
- Analyzed vehicle data and performance metrics to support the development of new models and upgrades.
- Ensured compliance with safety regulations and industry standards during all test driving activities.
- Coordinated with quality assurance teams to address and resolve any defects or inconsistencies identified during testing.
- Facilitated effective communication between engineering, design, and production teams to ensure timely resolution of issues and alignment with project goals.
Education
MBA - Business Administration and Management
Lynn University
Boca Raton, FL03.2020
Bachelor of Science - Public Relations
Rochester University
Rochester Hills, MI04.2017
Skills
- Logistics Management
- Strategic Partnerships
- Inventory & Purchasing
- Billing & Invoicing
- Data Analysis & Reporting
- Bookkeeping & PO Management
- Staffing & Scheduling
- Event Planning
- Salesforce & Tableau
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
- Ariba & Smartsheet
- Atlas & UKG
Interests
Logistics, AI development, Stock Trading
Timeline
Account Administrator
AAA Inc.
05.2022 - Current
Director of Admissions and Operations
AAA School of Dental Assisting
05.2021 - 05.2022
Admissions Advisor
AAA School of Dental Assisting
06.2020 - 05.2021
Product & Brand Advocate
Audi of America
01.2018 - 06.2020
Vehicle Test Driver
Ford Motor Company
02.2016 - 12.2017
MBA - Business Administration and Management
Lynn University
Bachelor of Science - Public Relations
Rochester University