Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
Manager

Jazzybelle Ramas

VIP Representative
Reno,NV

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Guest-oriented Concierge offering over 6 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. Highly communicative professional. Team player with ability to provide exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Problem-solving Front Desk Agent at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Passionate Customer Career offering 6 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Seasoned Front Desk professional offering 6 years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Overview

4
4
years of professional experience

Work History

VIP Services Representative

Eldorado Resort Casino
Reno, Nevada
082018 - Current
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Entered customer data using AS400 software and updated information whenever patrons changed rooms.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Prepared weekly employee work schedules for 4 team members ensuring all shifts received adequate coverage.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used AS400 to process reservations, check-ins and check-outs.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including damage in the room and maintenance to promote quick remediation.
  • Resolved customer issues quickly and notified Security immediately when problems escalated.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Supervised 15 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 5-10 minutes of each call.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Maintained transaction security by verifying payment cards against identification.
  • Protected guest valuables with main safe or in individual boxes to maximize security.

Prestige Beauty Advisor

Ulta
Reno, Nevada
09.2016 - 02.2021
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Performed full makeup applications to 15+ clients per week.
  • Recommended appropriate products to meet customers' individual needs.
  • Maintained counter and display areas in clean and neat fashion.
  • Upsold additional products and services to increase sales numbers.
  • Helped customers feel relaxed and comfortable with process.
  • Arranged merchandise to present visually appealing displays that drive sales.
  • Analyzed customer skin to assess unique conditions and skin type.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Completed purchases and processed payments.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Suggested treatments and styles to suit customers' appearance and desired look.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Cultivated productive and positive relationships with customers built on loyalty and service.

Education

High School Diploma -

Earl Wooster High School
Reno, NV

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Office administration

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Timeline

Prestige Beauty Advisor

Ulta
09.2016 - 02.2021

High School Diploma -

Earl Wooster High School

VIP Services Representative

Eldorado Resort Casino
082018 - Current
Jazzybelle RamasVIP Representative