Jazzymine Young
Piedmont,SC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
15
15
years of professional experience
Work History
Supervisor of Operations
Tower International Inc.
03.2016 - Current
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Manager
Bossy Auto Sales LLC
10.2008 - 03.2016
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed and implemented training programs for new hires, resulting in faster onboarding and higher retention rates.
- Increased first-call resolution rates, streamlining processes to address customer issues quickly.
- Led a team of customer service representatives for increased productivity and overall efficiency.
- Improved customer satisfaction ratings by addressing concerns promptly and providing effective solutions.
- Analyzed customer feedback data to identify areas for improvement, implementing changes accordingly.
- Promoted a positive work environment by recognizing outstanding staff achievements regularly.
- Created an incentive program that boosted employee morale and motivation, leading to improved performance metrics.
- Organized regular team meetings for open discussions about challenges faced in the workplace, fostering a collaborative atmosphere focused on continuous improvement strategies.
- Implemented knowledge-sharing initiatives among the team members that resulted in faster problem resolution times.
- Established cross-training opportunities for employees which led to better adaptability during fluctuations in workload demands.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Developed strong relationships with key business partners, resulting in improved coordination and collaboration for seamless customer service delivery.
Education
Associate of Science - Business And Managerial Economics
USC COLUMBIA
Columbia, SC08.2007
Skills
- Facilities Inspection
- Recruitment and Hiring
- Budget Planning
- Maintenance Oversight
- Team Development
- Conflict Resolution
- Safety Compliance
- Microsoft Office Suite
- Program Planning
- Regulatory Compliance
- Problem Solving
- Process Improvement
- Staff Training
- Team Leadership
Timeline
Supervisor of Operations
Tower International Inc.
03.2016 - Current
Customer Service Manager
Bossy Auto Sales LLC
10.2008 - 03.2016
Associate of Science - Business And Managerial Economics
USC COLUMBIA
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