Jasmine Baker
Corpus Christi,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Contact Center Agent 2
Rally Credit Union
02.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Lead Teller
Wells Fargo & Company
03.2016 - 11.2020
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Identified potential needs through observation, questioning, and listening.
Assistant Restaurant Manager
Whataburger
02.2012 - 03.2016
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
South Gate High School
South Gate, CA06.2009
Skills
- Excellent Verbal Communication Skills
- Attention to Detail/Detail Oriented
- Customer Account Management
- Policy and Procedure Adherence
- Cash Handling
- Resolving Issues
- Team Support
- Problem-Solving Skills
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Providing Feedback
Timeline
Contact Center Agent 2
Rally Credit Union
02.2021 - Current
Lead Teller
Wells Fargo & Company
03.2016 - 11.2020
Assistant Restaurant Manager
Whataburger
02.2012 - 03.2016
High School Diploma -
South Gate High School