EPIC (EHS)
Jessica Bruey-Doyle
BELLEVUE,WA
Summary
Proven leader in healthcare and customer service, excelling in patient care coordination and administrative supervision at Swedish Medical Group. Leveraged critical thinking and articulate communication to enhance patient experiences, achieving top 10% in patient satisfaction. Skilled in HIPAA compliance and proficient in EPIC, adept at driving process improvements and fostering interdepartmental collaboration. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic caregiver motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure senior-level patient advocate position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Swedish Medical Group
11.2021 - 07.2024
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Taught patients and families to use at-home medical equipment.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Aquarist
Aquarium Co-Op
10.2019 - 06.2021
- Maintained aquatic habitat cleanliness in preparation for visitors.
- Maintained and operated aquarium life support systems.
- Assisted with exhibit preparation, exhibit changes, improvements and modifications.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Safely unpackaged shipments of aquatic plants and shipped live specimens.
Senior Product Specialist
Ford Motor Company
10.2014 - 10.2019
- Maintained top 30% in region and consistently received yearly award from Ford Motor Company (FMC) for sales of new vehicles.
- Received recognition from FMC of being the top salesperson in the region for a special edition Ford Performance vehicle 2017-2019 (Ford Focus RS).
- Representative for Shelby/Tuscany, Saleen, and Roush lines of our performance vehicles.
- Continually expanded knowledge of Ford vehicle line.
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Assisted with demonstrations for Ford vehicles to showcase functionality.
- Trained and provided coaching to dozens of junior team members.
- Wrote engaging and successful marketing, advertising, and website copy.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Established and managed relationships with external data providers and research vendors.
- Created customized marketing materials to increase product awareness.
Senior Shift Manager
Deisel-Wemmer Company (Wendy's)
01.2011 - 09.2014
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently maintained the fastest drive-thru times during peak evening hours with minimal staff.
Education
Bachelor of Arts - Creative Writing
University of Alaska Fairbanks
Fairbanks, AKSkills
- Administrative supervision
- Patient Education
- HIPAA Compliance
- Claims Processing
- Patient Care Coordination
- Insurance Verification
- Articulate Communication
- Payment Collection
- Medical Data Collection
- Healthcare operations
- Office Administration
- Database coordination
- Program Oversight
- Meeting Preparation
- Interdepartmental Collaboration
- Patient Relations
- Insurance Practices
- New Hire Training
- Appointment Scheduling
- Patient Flow Management
- Patient confidentiality
- Patient documentation
- Attention to Detail
- Patient Outreach and Follow-Up
- Relationship Building
- Care Planning
- Patient Safety
- Process Improvements
- Critical Thinking Skills
- Patient Care
- Project Management
- Patient Registration
- Policy compliance
- Multitasking ability
- Performance Improvement
- Medical Terminology
- Creative Problem-Solving
- Case Management
- Vendor Relationship Management
- Follow-up care
- Proficient in EPIC, MS Office, & full Adobe Creative Suite
Software
MS Word
MS Excel
Adobe Acrobat Professional
MS Suite
Adobe Photoshop CS
Adobe Creative Suite
Windows 97-Windows 11
Hardware troubleshooting
Software Troubleshooting
Certification
- CPC (Certified Professional Coder) Training - in progress
- CPR/AED certification License - 2020-2022
Languages
Japanese
Limited Working
German
Elementary
spanish
Elementary
English
Native or Bilingual
Hobbies
Hiking, kayaking, horseback riding, drawing, writing, reading, camping, whale-watching.
Interests
Women's Health, OBGYN, Patient Advocacy, Medical Insurance & Billing, Medical Coding, Patient Care Coordination
Quote
You've got your whole life to do something, and that's not very long.
Ani DiFranco
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leavePersonal development programs4-day work weekTimeline
Patient Care Coordinator
Swedish Medical Group
11.2021 - 07.2024
Aquarist
Aquarium Co-Op
10.2019 - 06.2021
Senior Product Specialist
Ford Motor Company
10.2014 - 10.2019
Senior Shift Manager
Deisel-Wemmer Company (Wendy's)
01.2011 - 09.2014
Bachelor of Arts - Creative Writing
University of Alaska Fairbanks
- CPC (Certified Professional Coder) Training - in progress
- CPR/AED certification License - 2020-2022
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