Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jacob C Benson

Glendale,AZ

Summary

Dynamic management professional with over 10 years of experience dedicated to enhancing client satisfaction and driving organizational success. Proven track record in strategic thinking and change management, consistently identifying and implementing process improvements that boost efficiency. Expertise in oral and written communication, time management, and analytical problem-solving, coupled with a strong commitment to results-oriented outcomes. Highly motivated with a relentless will to win, focused on delivering exceptional value to both internal and external clients.

Overview

10
10
years of professional experience

Work History

IT Manager

Ascend Behavior Partners
11.2022 - Current
  • Led IT help desk operations providing timely resolutions to users.
  • Manage IT asset lifecycle including procurement, deployment, tracking, and decommissioning of hardware.
  • Implement process improvements to help streamline workflows, reducing ticket resolution times.
  • Collaborate with multiple departments to align IT initiatives with organizational goals.
  • Administer Google Workspace (G-mail, Drive, Calendar, Admin Console) managing accounts, permissions and security policies for 120 users.
  • Develop, standardize and maintain IT policies, knowledge base articles and technical documentation.
  • Monitored IT systems and services, proactively identifying areas of improvement.
  • Championed continued education and professional development opportunities.
  • Administer MDM platform to manage and secure mobile devices and laptops across the organization

Talent Acquisition

Ascend Behavior Partners
11.2022 - Current
  • Design and execute full cycle recruiting strategies to source, screen and hire qualified candidates.
  • Partner with department organizers to identify staffing needs and identify job requirements.
  • Conduct initial resume reviews, phone screens, and video interviews to evaluate skills and experience.
  • Maintain ATS with accurate records or applicant progress .
  • Track and report on key metrics including time to fill, offer acceptance rate, and candidate pipeline health.

Registered Behavior Technician

Ascend Behavior Partners
11.2022 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Corporate Underwriting Coordinator

American Express
05.2019 - 08.2022
  • Assist internal Account Developers and Managers with routine maintenance and development.
  • Communicate line size set on account and provide options as needed.
  • Provide multiple options and solutions to enable the client to be more self-sufficient.
  • Volunteered to assist in Underwriting temporarily, taking a permanent role at first opportunity.
  • Create floor wide resource to assist in the implementation of the Blue Work Environment.
  • Assist in gathering financials and anticipated spending level for financial reviews.
  • Contributed to the development of risk assessment guidelines, aiding underwriters in making consistent decisions across all applications.

Setup Agent

Waste Management
05.2017 - 05.2019
  • Hastily and accurately setup and modify new and existing customer accounts.
  • Understanding the implementation of Salesforce and its uses with Waste Management.

Pre-delivery Manager

ABC Nissan
06.2015 - 05.2017
  • Support a team of four technicians, coordinating their efforts to update and maintain hundreds of vehicles.
  • Created automated system to optimize the job requirements and improve quality.

Education

High School Diploma -

Cactus High School
Glendale, AZ
05-2010

Skills

  • 15 years telephone based & client facing customer service experience working with internal/external clients in various departments
  • 10 years interdepartmental communication and conflict resolution
  • Technical troubleshooting
  • IT asset management
  • Ability to lead and influence without direct authority using strengths in communication and negotiation skills
  • Excellent organizational, problem solving and decision-making skills through diverse job positions
  • Proven ability in building and sustaining relationships using communication, resolution, and follow-up skills with internal and external customers
  • Receptive to change and flexible with multiple tasks, utilizing strong prioritization and organizational skills

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Crafting and DIY Projects
  • Mycology

Timeline

IT Manager

Ascend Behavior Partners
11.2022 - Current

Talent Acquisition

Ascend Behavior Partners
11.2022 - Current

Registered Behavior Technician

Ascend Behavior Partners
11.2022 - Current

Corporate Underwriting Coordinator

American Express
05.2019 - 08.2022

Setup Agent

Waste Management
05.2017 - 05.2019

Pre-delivery Manager

ABC Nissan
06.2015 - 05.2017

High School Diploma -

Cactus High School

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