J. Beth Wells

Performance-driven Senior Executive with expertise in strategic business planning, revenue development and change management. Offers 15 years of leadership in healthcare and 10 in specialty practice management along with an entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishments. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results. Excellent team builder and leader of initiatives.

SOFTWARE GUI (2011-2013): acted as project specialty marketing lead and provided clinical expertise in development of new graphical user interface for the NIM Eclipse neuromonitoring system

• served as clinical consultant for IDEO during initial phases of conceptual development to explain the role of the surgical neurophysiologist, the culture of the operating room and to aid in explanation and examination of existing software user interface functionality
• worked closely with Medtronic Surgical Technologies software development engineers and project leadership team for all successive phases of new graphical user interface development and design through near completion; provided consultation through launch and subsequent development of varied features through 2019

QUALITY ASSURANCE (2015-2017): developed and implemented multi-platform communication and standardization procedures to balance existing regional discrepancies resulting in improved quality and service delivery across all regions of the company

COMPLIANCE (2017-2018) : in collaboration with software development team, devised and implemented “game-changing” credentialing-status-dependency standards and automations for practice's proprietary scheduling/EMR software application to manage 200+ daily physician case assignments through 65+ clients in 900+ facilities across 35 states with consistent achievement of 100% compliance in case coverage by state-licensed and facility-credentialed physicians

OPERATIONS (2018-2022) : streamlined processes and narrowed client connection platforms from 10 applications to 4; implemented standardized communication templates for scheduling team's utilization with clients in various scenarios; guided efforts with scheduling team manager to increase accuracy of EMR-generated scheduled procedure durations and educate team members on clinical terminology and expectations as well as client contract terms as related to scheduling variables and delivery of professional services

ONBOARDING (2019-2021) : developed and implemented enhanced client onboarding procedures to foster interpersonal relationships, administer standardized protocols, deliver tailored education programs, approve and/or update neurodiagnostic testing protocols and ensure clients were fully prepared and equipped with an understanding of expectations and best practices for their initial engagement with physician practices

PERFORMANCE (2019-2023) : guided and implemented contract-based fee-derived algorithms per client for achievement of automated EMR data exports that increased efficiency and reduced human error inherent in the formerly manual and tedious processes involved with monthly reconciliation per client for invoice generation and delivery

QUALITY STANDARDIZATION (2021) : implemented 2-week post-client-onboarding remote “shadowing” program to facilitate new clients' introductions with physicians and alignment with practice standards

• Certification for Neurophysiologic Intraoperative Monitoring (CNIM), #1102, 05/2006
• Sales Training Certificate, 11/2011
• Project Management Professional Certification, anticipated 2024