Jennifer Bodger
Auburn,ME
Summary
Seasoned Vice President with a proven track record in strategic planning, financial management and team leadership. Skilled at implementing operational improvements to drive productivity and profit growth. Demonstrated abilities in fostering positive relationships with stakeholders, partners, and clients while delivering high-impact business results. Known for problem-solving acumen, innovative thinking, and strong communication skills. Forward-thinking professional with solid history of accomplishment in settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning, and operational oversight abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vice President, Clinical and Support Services
Central Maine Healthcare
01.2022 - Current
- Reporting to the Chief Medical Officer, responsible for overseeing hospital operations of a 300-bed community teaching hospital and the system's two critical access hospitals, including 11 departments and a span of control of 456 team members
- Fostering a psychologically safe culture centered around transparency, accountability, mentorship, and integrity can create a positive organizational culture
- Serve as a community leader and spokesperson, working with the community to facilitate healthcare change and impact hospital operations and throughput
- Developed and executed the growth strategies for system imaging and a roadmap that aligns with the organization's vision, mission, values, and volumes, surpassed budgeted forecasts, and decreased referral leakage
- Engaged in ongoing quality improvement work to improve system operations, resulting in recognition of the 2024 IPRO Quality Award for dedication to improving patient outcomes, reducing readmissions, and healthcare costs
- Ensures that the financial integrity of the hospital is maintained and is responsible for the operation of measurement, assessment, and improvement of the hospital’s performance
- Defined short- and long-range goals to support the hospital’s mission, vision, and values
- Including developing and executing strategic plans that improved TC and the hospital EBITDA
- Accountability to ensure financial targets are met or exceeded
- Spearheaded Growth with key initiatives resulting in the implementation of on-site laboratory draw stations in several practices, allowing the retention of these services and the growth of overall lab volumes
- Renegotiated lab contracts resulting in 800K savings with no operational impact
- Incident Commander for the October 25th Trauma response team
- Enhanced emergency and safety management presence throughout the system, increasing engagement and collaboration
- After the October 25th tragedy, I led and implemented an emergency preparedness committee and overhauled our EP plans and communication systems
- Managed dietary services through severe health inspection findings and was responsible for oversight of OSHA, ADA, and
- Oversight of all organization's moves, including opening locations, closing, and ____ responsibility
- Instrumental in several margin improvement initiatives, including ones outside my responsibility, resulting in 1 million in cost savings in FY24
- Responsible for the Family Medicine Residency, leading the management team toward a highly effective growth budget for FY25 and new productivity standards
- Reduced contracted labor by 60% over the last fiscal year with culture change initiatives and recruitment focus
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Negotiated contracts with suppliers to reduce costs while maintaining quality standards.
- Formulated policies that improved operational efficiency and productivity.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Ensured compliance with applicable laws and regulations related to operations activities.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Developed and executed strategic plans to support the vision of the organization.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Negotiated contracts with vendors for services, products and supplies.
- Developed and implemented strategic plans to achieve company objectives.
System Director, Long-Term Care
Central Maine Healthcare
01.2019 - Current
- Responsible for operational functions of Central Maine Health Care's Long-Term Care facilities, providing guidance and leadership to over 200 employees across more than ten departments
- Oversight of the Central Maine Long Term Care system consisting of 32 nursing homes, 137 residential care beds, and 100 FTEs
- Assist long-term care direct report leaders overseeing all clinical and financial operations and managing a combined budget with a net revenue of $8 million
- Maintained compliance with statutory, regulatory, state, and federal guidelines for long-term care facilities and developed appropriate procedures to meet long-term care objectives
- Managed budgeting, accounts payable, accounts receivable, billing, and claims processes
- Obtained maximum reimbursement from Medicare, Medicaid, and other insurance providers
- Directed staff development by planning and conducting in-service classes, leadership training, and orientation programs
- Maintained a flexible schedule and responded to after-hours and weekend emergencies
- Created, managed, and executed a business plan and communicated the company’s vision and objectives to motivate teams
- Worked closely with organizational leadership to strategically affect the direction of operations
- Discussed weekly resident census data and admissions and discharge information with both facilities
- Monitored and inspected staff processes to eliminate hazards posed to residents and staff while ensuring continuous compliance with regulations
- Conducted routine facility inspections, identified areas needing improvement, and eliminated hazards posed to staff and residents for continued compliance with associated regulations
- Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements and submitted payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs
- Successfully implemented a revenue-generating Geriatric Service line, servicing over ten community facilities, demonstrating strategic planning skills and contributing to the financial growth of the organization
- Implemented and negotiated new contracts for the senior service line
- Oversight of the Geriatric Service Line, frequent communication with service line facilities, meeting quality goals, smooth transitions of care, and awareness of downstream revenue impact
System Director, Case Management
Central Maine Healthcare
01.2019 - 12.2022
- Reporting to the Chief Medical Officer, this role oversees CMMC system capacity and utilization review management for a 300-bed community teaching hospital and the system's two critical access hospitals
- Mentor, coach, and supervise a case management and utilization review department of 20 FTEs
- In response to a hospital capacity crisis, successfully opened a Swing Waiver unit
- This initiative increased hospital throughput and improved quality outcomes, generated system revenue, and reduced the length of stay
- Reduced LOS within the first 90 days of employment to the budgeted length of stay of 4.8 days
- Fostered a culture of transparency, good communication, accountability, and growth daily, inspiring my team to perform at their best
- Within the first 90 days of employment, negotiated a collaborative agreement to open capacity with a local long-term care facility, demonstrating strong negotiation skills
- Integrated the National Guard into CMMC's system to support a 16-bed Swing unit, the hospital inpatient, and the ED unit
- Responsibilities included scheduling, onboarding, education, and ongoing monitoring and communication with the National Guard
- Assisted as a liaison between the hospital and the state during the COVID-19 capacity crisis to ensure the state was aware of the hospital crisis needs and to help meet these needs
- Successfully negotiated system contracts, resulting in $100,000.00 in savings, and eliminated a transport contract, demonstrating strong negotiation skills and contributing to additional system savings
- Successfully reduced care denials by standardizing work and creating a more robust utilization review department, improving operational efficiency and ensuring quality care for patients
Bolster Residential Care Administrator
Central Maine Healthcare
06.2017 - 10.2018
- Direct day-to-day administrative and operational functions for the 84-bed facility, providing guidance and leadership to over 65 employees across seven departments
- Operational oversight of all clinical and non-clinical departments, with seven direct reports, and responsible for 65 FTEs
- Facilitated and managed $500,00 in facility improvements
- Managed all aspects of financial operations of a budget with net revenue of 300 million
- Drove operational improvements for a failing financial facility, resulting in savings and improved profit margins
- Created successful quality outcomes, resulting in the facility being voted best in Lewiston and Auburn and three deficiency-free state surveys
- Maximized employee engagement resulted in eliminating agency staffing and an all-time low voluntary turnover rate of 6.04%
- Sustained quality standards by performing routine audits and upholding internal and industry best practices
- Improved resident satisfaction, increased facility quality standards, and overall community reputation
- Experienced with mental health and challenging behaviors
- Facilitated therapeutic communication, conflict resolution, and crisis intervention
- Facilitated all admissions, discharges, community referrals, home health referrals, and Maximus assessments and assisted residents with insurance and Maine Care needs
Residential Care Administrator
Sarah Frye Home
01.2011 - 10.2017
- Reporting directly to the board of directors, I was responsible for administrative and operational functions for a 36-bed facility, providing guidance and leadership to over 35 employees across more than five departments
- Responsible for all financial, clinical, and ancillary departments and a net revenue budget 2 million
- Facilitated and managed $250,00 in facility improvements and obtained grants under the non-profit status
- Quickly and accurately addressed staff and resident issues, resulting in high satisfaction and minimal staff turnover
- Implemented and developed policies and procedures to ensure the facility maintained state and federal regulations
- Completed payroll and handled all scheduling needs
- Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of the capital component of Medicaid's per diem rate
- Facilitated all admissions, discharges, and transfers
- Assisted families with applying for Maine Care, linked families to home health agencies, and assisted with many other insurance needs
Education
Bachelor’s - Social and Behavioral Sciences
University of Southern Maine
MBA -
Southern New Hampshire University
Skills
- Leadership
- Strategic Planning
- Drive Innovation
- Risk mitigation
- Quality Improvement
- Operational Improvement
- Safety
- Customer Service
- Coaching and team member engagement
- Problem-solving
- Strong Clinical judgment
- Strong interpersonal skills
- Develop and implement Strategic strategies
- Contract Negotiation
- Process Improvement
- Staff Development
- Business Development
Certification
State of Maine Licensed Residential Care Administrator
Personal Information
Title: System Director
Timeline
Vice President, Clinical and Support Services
Central Maine Healthcare
01.2022 - Current
System Director, Long-Term Care
Central Maine Healthcare
01.2019 - Current
System Director, Case Management
Central Maine Healthcare
01.2019 - 12.2022
Bolster Residential Care Administrator
Central Maine Healthcare
06.2017 - 10.2018
Residential Care Administrator
Sarah Frye Home
01.2011 - 10.2017
Bachelor’s - Social and Behavioral Sciences
University of Southern Maine
MBA -
Southern New Hampshire University
State of Maine Licensed Residential Care Administrator
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