JASON CARTER
Brandywine,US
Summary
Well-spoken Membership Coordinator promoting a dedicated work ethic and multitasking. A smart professional possessing the talents needed to actively engage others, which has resulted in an increase in membership. Looking to tackle new challenges with an organization that appreciates good decision making and great computer skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Membership Coordinator
Association of Black Psychologists
Fort Washington , MD
12.2023 - Current
- Serve as a point of contact for handling all facets of customer service to members and
chapters, including general requests for information, process support and resolution of
complaints. - Manage the membership database, including programming of new features and maintenance.
- Serve as point of contact to database software provider
- Develop and implement annual campaigns for new member recruitment, and
campaigns for renewal and retention of current members - Manage the schedule and facilitation of the annual membership dues renewal process, and process applications accordingly.
- Manage the collection of member and chapter data for identifying and tracking
trends - Generate monthly membership reports to show current status and identify trends.
- Manage the allocation (with accounting) and reporting of revenue from membership and chapter dues
- Prepare and disseminate correspondence to members and chapters
- Manage the online Therapist Referral Directory
Chapter Relations Management - Manage the chapter charter and renewal process
- Manage chapter compliance
- Manage the chapter license agreement process
- Provide chapter development support
- Prepare scheduled chapter compliance reports
- Develop strategies to recruit and retain chapters
- Collaborate with teammates to facilitate the annual elections process
- Coordinate Continuing Education and Certification processes with support from the
respective committees - Support coordination of the ABPsi Global Institute as pertains to database management, webinar scheduling and customer service
Membership & Operations Coordinator
Smithbucklin
Washington
12.2021 - Current
- Worked closely with the vice president and assistant vice presidents on the organizational road-map and strategic direction, helping to create the voice and tone for the team as part of a commitment to a strong culture aligned with our values
- Train and manage NCARB new hire(s)
- Provide quality assurance support to management regarding new hires while analyzing metrics to make staffing determinations
- Service level agreements, performance metrics and analysis of service delivery and operational efficiency
- Role model for operational principles and practices with emphasis on continuing to build and develop sustainable, efficient operations, and continuous improvement of our services
- Contribute to ongoing professional growth and development of team members by building relationships, providing coaching, and developing and delivering training
- Build and maintain relationships with colleagues, volunteers, schools, firms, and allied professional organizations to effectively develop and implement outreach goals and initiatives
- Increase awareness of Council programs and services and serve as a resource for multiple stakeholders; provide training, technical assistance and delivery of outreach education programs and services
- Seek opportunities for outreach events
- Schedule, coordinate, and develop presentations for outreach team members and Council leadership
- Organize, manage and participate in outreach projects and events; collaborate on the ongoing development of outreach presentations, content and collateral materials
- Collect, compile, and provide real-time feedback from the public through outreach efforts on all the Council's programs and initiatives.
Customer Relations Specialist
National Council Architectural Registration Board
Washington
01.2018 - 12.2021
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
- Immediately record all telephone and in-person visits on appropriate reports
- Files own guest cards and maintain according to established procedures
- Leasing Consultant/ Assistant Manager, Borger Management Inc
- Washington , DC Mar
- 2017 - Dec
- 2017Inspect models and available 'market ready', communicate related service needs to Property Manager
- Demonstrate community and apartment/model and apply product knowledge to client needs by communicating the features and benefits; close the sale
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
- Update availability report, process applications for approvals
- (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval
- Follow up with applicant regarding status
- Ensure apartment is ready for resident to move-in on agreed date
- Immediately follow-up on prospects that did not close and attempt to close sale again
- If unable to help prospect, refer them to sister communities to meet prospect's needs
- Secure new resident(s) signature(s) on appropriate paperwork prior to move-in
- Orient new residents to community
- Assist in monitoring renewals
- Distribute and follow-up on renewal notices
- Monitor advertising effectiveness
- Gather information about market competition in the area and file Processing of offline transactions though phone and email correspondence Setup and configuration of client accounts, authorized users, wire templates, etc
- Troubleshooting and follow through of customer inquires Acting as a liaison between back-office operations and external customers Accepting and assisting with inbound and outbound calls and emails from clients Providing support for mass communications and other marketing campaigns Providing support to dealing desk by handling call, email, and order entry overflow
Client Service Associate
Tempus Inc,.
Washington
01.2014 - 02.2017
Led and coached agile teams in the editing and revision of the pediatric certification review book for the Society of Pediatric Nurses.
Education
Bachelor of Science, Business Admin/ Finance -
Morgan State University
Baltimore, Maryland05.2011
Skills
- Scrum/ Agile Methodology
- Customer Service
- Project Management
- CRM's
- Verbal and written communication
- Member service and support
- Partnership Development
Certification
- Srcum Master Certification
- Customer Service Certification
Timeline
Membership Coordinator
Association of Black Psychologists
12.2023 - Current
Membership & Operations Coordinator
Smithbucklin
12.2021 - Current
Customer Relations Specialist
National Council Architectural Registration Board
01.2018 - 12.2021
Client Service Associate
Tempus Inc,.
01.2014 - 02.2017
Led and coached agile teams in the editing and revision of the pediatric certification review book for the Society of Pediatric Nurses.
Bachelor of Science, Business Admin/ Finance -
Morgan State University
- Srcum Master Certification
- Customer Service Certification
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