J'brea Napoles
SeaTac
Summary
Experienced in efficiently managing front desk operations with a courteous approach. Utilizes excellent communication and organizational skills to seamlessly handle guest inquiries and administrative tasks. Adept at multitasking, including data entry, scheduling, and providing exceptional customer service. Strong focus on teamwork and achieving results, with a reliable and adaptable nature to meet changing needs. Solid foundation in customer service and communication, eager to learn and develop in a fast-paced environment. Delivers strong problem-solving abilities and effective time management skills, ready to utilize and enhance customer service and communication skills in a General Service Representative role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Handyman helper
The3Brothers.GC
06.2023 - Current
- Work with family business with different jobs such as, pipefitting, reconstructing damaged walls and floors, have assisted with wood fence and chain link fence building, cleanup after work area, painting walls. I also manage the invoices and material handling.
- Assisted in repairs and maintenance of residential properties, ensuring high-quality workmanship.
- Supported installation of fixtures, appliances, and furniture, enhancing functionality and aesthetics.
- Maintained cleanliness and organization of work areas, promoting efficient operations and safety compliance.
- Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
- Implemented safe working practices adhering to OSHA regulations, reducing workplace accidents and injuries.
- Answered customer questions and helped resolve various concerns.
Electrical Trainee (apprentice)
Veritas Electric
06.2024 - 06.2025
- Electrical apprentice with Veritas Electric, have had previous experience with electrical work in 2023- Sept 2024
- Loaded and carried materials to facilitate transport at construction sites.
- Assisted with post-construction cleanup and maintenance.
- Conducted inventory checks to ensure all materials were available for upcoming projects, preventing delays.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
- Learned wide range of simple and complex techniques from on-the-job training.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
Student/learner
Puget Sound Skills Center
09.2022 - 09.2024
- Construction technology, learned about woodworking, tool and machine operation safety, drywall, electrical basics, framing, roofing, General Construction
- Developed hands-on technical skills through practical projects and assignments.
- Collaborated with peers to enhance problem-solving abilities in real-world scenarios.
HVAC-R
HVAC Institute
04.2024 - 06.2024
- Participated in a twelve week program to upgrade my skills in the industry of HVAC. Had hands-on experience in the workshop with the HVAC Institute. Worked on reshooting gas and propane furnaces.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Intern
Ahora Construction
02.2024 - 06.2024
- Volunteered at the office to learn about business management. I helped out with safety topics twice a week and accompanied the supervisor for job walks and inspections. Filed paperwork into computer drives, was part of job talk meetings.
- Participated in weekly meetings to discuss project milestones, challenges, and solutions with the team.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Babysitter
Self-employeed
06.2018 - 02.2024
- Provided food and snacks at a set time. Helped tutoring kids in a variety of school subjects and provided safe entertainment. Oversaw safety of kids
- Supervised children's activities, ensuring safety and engagement in diverse environments.
- Developed age-appropriate educational and recreational programs, enhancing learning experiences.
- Responded to inquiries from parents and guardians.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Read stories, sang songs and facilitated creative play.
- Monitored children's activities to verify safety and wellbeing.
- Implemented reward system for chores and homework, motivating positive behavior.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
Nursing Intern
St. Anne's Hospital
12.2022 - 06.2023
- Supported daily care routines, ensuring patient comfort and safety.
- Maintained a clean and organized work environment, adhering to infection control protocols.
- Demonstrated excellent time-management skills while balancing multiple patients with diverse needs.
- Advocated for patients'' rights by maintaining confidentiality and privacy during all aspects of care provision.
- Handled specimen collection and prepared for transport to facilitate laboratory testing.
- Assisted with stocking, answering phone calls, and chart organizing.
Front desk
Rite line tax services
02.2023 - 04.2023
- I worked here for tax season, worked as a front desk/secretary once a week, helped with pulling up files, scheduled appointments, bookkeeping
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Barista/Cashier
Community Corner Cafe
02.2022 - 03.2022
- I was able to follow recipes to make espresso drinks and non-espresso drinks. Managed and handled money in the till, was able to dial-in the setting in the espresso machine and grinder. Provide effective customer service.
- Crafted high-quality espresso beverages to meet diverse customer preferences.
- Maintained cleanliness and organization of workstations and cafe environment.
- Set up new sales displays each week with fresh merchandise.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Degree 12 - Construction Technology
PSSC
Burien, WA11.2023
High School Diploma -
Big Picture
Burien, WA06.2024
Skills
- Osha 10
- Bilingual Spanish and English (fluent in both)
- Payment processing
- Telephone communication and direction
- Effective time management
- High School Diploma
- Customer service
- Scheduling
- Efficient appointment management
- Office organization
- File organization
- Sensitive information handling
Certification
- Osha 10
- Barista completion
-
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Electrical Trainee (apprentice)
Veritas Electric
06.2024 - 06.2025
HVAC-R
HVAC Institute
04.2024 - 06.2024
Intern
Ahora Construction
02.2024 - 06.2024
Handyman helper
The3Brothers.GC
06.2023 - Current
Front desk
Rite line tax services
02.2023 - 04.2023
Nursing Intern
St. Anne's Hospital
12.2022 - 06.2023
Student/learner
Puget Sound Skills Center
09.2022 - 09.2024
Barista/Cashier
Community Corner Cafe
02.2022 - 03.2022
Babysitter
Self-employeed
06.2018 - 02.2024
Degree 12 - Construction Technology
PSSC
High School Diploma -
Big Picture
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