Jbrenea Cousins
Norfolk,VA
Summary
Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
5
5
years of professional experience
Work History
Social Media Assistant
Remote-inc
Norfolk, VA
02.2024 - Current
- Researched and identified potential influencers to collaborate with on social media campaigns.
- Tracked and analyzed social media and online marketing initiatives.
- Engaged with and responded to online audience through relevant comments.
- Created social media calendar, requiring scheduling of email blasts, social media posts, marketing campaigns and website updates.
Customer Service Representative
Remote - Home-Based
Norfolk, Virginia
02.2023 - 05.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries via phone, email, and chat.
- Collected deposits or payments and arranged for billing.
Manager on Duty
Party City
Hampton, Virginia
02.2022 - 02.2023
- Coordinated special events such as promotional campaigns or store openings.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Responded to customer questions regarding products, prices and availability.
Receptionist
Daycare & Preschool
Detroit, Michigan
05.2020 - 06.2022
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Calumet College of St Joseph
Whiting, INSkills
- Performance reporting
- Hashtag research
- Multimedia editing
- Proficient in [software]
- Social listening
- Performance management
- Customer service
- Emergency response
- Virtual collaboration
- Remote work experience
- Scheduling management
- Spreadsheet development
- Database entry
- Scheduling expertise
- Information gathering
Timeline
Social Media Assistant
Remote-inc
02.2024 - Current
Customer Service Representative
Remote - Home-Based
02.2023 - 05.2024
Manager on Duty
Party City
02.2022 - 02.2023
Receptionist
Daycare & Preschool
05.2020 - 06.2022
Calumet College of St Joseph