Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Jenell Browne

New York

Summary

IT Consultant with extensive experience at Apple, specialising in system analysis and troubleshooting. Improved operational efficiency through effective problem-solving and comprehensive technical documentation. Skilled in client assessment and software installation, providing customised solutions that enhance user experiences. Dedicated to achieving excellence in IT service management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Information Technology Consultant

Self-employeed
New York
01.2025 - Current
  • Analysed existing systems and identified areas for improvement, resulting in increased efficiency and cost savings.
  • Installed new computers, including setting up user accounts with associated privilege levels.
  • Implemented best practices for data backup processes, ensuring the availability of critical information in case of disaster recovery scenarios.
  • Developed detailed system specifications based on user requirements and industry standards.

Technical Specialist

Self-employeed
New York
01.2020 - Current
  • Provided technical assistance to clients by troubleshooting system problems.
  • Performed troubleshooting activities to identify root cause of system issues.
  • Tested new products prior to deployment in order to verify compatibility with existing systems.
  • Conducted in-depth technical needs assessments for clients to identify critical technical requirements and solutions.

Specialist

Apple
New York
09.2024 - 01.2025
  • Provided technical support for customers in resolving complex issues.
  • Analysed customer needs and recommended appropriate products or services.
  • Maintained positive working relationships with fellow staff and management.
  • Provided technical support for users experiencing difficulties with software applications.

Help Desk Analyst

Osborne Electric
New York
11.2023 - 08.2024
  • Performed remote diagnostics on user systems to resolve problems quickly.
  • Worked to resolve technical issues for global users using remote diagnostic tools.
  • Installed software applications on user systems according to company policies.
  • Troubleshoot daily IT desktop client issues.

Intern IT Officer

Ministry of Finance
Georgetown
04.2018 - 06.2018
  • Resolved system issues by troubleshooting, diagnosing, and repairing computers.
  • Provided technical support to users with hardware, software, and network problems.
  • Updated antivirus protection on all systems regularly.
  • Provided company users with tech support for IT problems and account maintenance.

Education

Bachelor of Science - Information Technology

University of Guyana
Turkeyen, Guyana
11-2023

Associate of Science - Computer Science

Government Technical Institute
Georgetown, Guyana
11-2018

Skills

  • System analysis
  • Troubleshooting systems
  • Software installation
  • Problem solving
  • Client assessment
  • Technical documentation
  • IT service management
  • Web development
  • Technical writing
  • Written communication

Certification

  • Network Transformation, Jun 2023 - Jan 2024. Intel Network Academy.
  • Introduction To Packet Tracer, 2020. Cisco Networking Academy.
  • Cyber Security, 2024. Cisco Networking Academy

Accomplishments

Leo Club Leadership Award.

Affiliations

  • Member of Leo Club of Georgetown Stabroek

Timeline

Information Technology Consultant

Self-employeed
01.2025 - Current

Specialist

Apple
09.2024 - 01.2025

Help Desk Analyst

Osborne Electric
11.2023 - 08.2024

Technical Specialist

Self-employeed
01.2020 - Current

Intern IT Officer

Ministry of Finance
04.2018 - 06.2018

Bachelor of Science - Information Technology

University of Guyana

Associate of Science - Computer Science

Government Technical Institute

Similar Profiles

CREATE PROFILE
Jenell Browne
Want your own profile? Build for free at Resume-Now.com