Jessica Bullock
Sugar Land,Texas
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
University Of Maryland Capital Region Health
08.2011 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
- Coordinated and scheduled meetings for department staff.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for Corporate staff.
- Managed department budgets and generated financial reports for management review.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Medical Coding and Billing Specialist
University Of Maryland Capital Region Health
01.2015 - 01.2018
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.
- Streamlined billing processes for faster reimbursement, utilizing advanced software solutions.
- Maximized productivity through effective time management, prioritizing tasks based on urgency and importance.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Conducted regular audits on coded records to ensure adherence to industry standards and minimize compliance risks.
- Input data into computer programs and filing systems.
- Verified accuracy of patient information in medical records.
- Sorted and distributed incoming and outgoing medical records.
- Processed and tracked requests for medical records from external organizations.
- Developed and implemented new filing system for medical records to improve efficiency.
- Followed up with medical staff regarding missing information in patient records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Scanned and uploaded medical records into electronic medical records system.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
Clerical Specialist
University Of Maryland Capital Region Health
07.2007 - 08.2011
- Improved office efficiency by streamlining filing systems and organizing documents.
- Enhanced communication between departments by scheduling regular meetings and maintaining accurate contact information.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Facilitated the timely completion of projects by coordinating schedules, resources, and communication among team members.
- Maintained strict confidentiality while handling sensitive patient information, adhering to established security protocols.
- Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
- Increased accuracy in financial reporting by meticulously reconciling accounts payable/receivable records each month.
- Strengthened interdepartmental collaboration by acting as a liaison between various teams within the organization.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to department staff.
- Compiled and analyzed data to produce reports.
Education
Bachelor of Science - Managment
Lincoln University
Lincoln University, PA05.2010
Skills
- Research
- Letter Preparation
- Proposal Writing
- Meeting Planning
- Mail Handling
- Data Entry
- Filing
- Database Management
- Minute Taking
- Information Security
- Invoice Processing
- Office Administration
- Reception Oversight
- Expense Reporting
- Workflow Optimization
- Clerical Support
- Spreadsheet Management
- Quality Assurance
- Appointment Scheduling
- Deadline-Oriented
- Relationship Building
- Technical Support
- Confidential Document Control
- Strategic Planning
- Documentation and Reporting
- Documentation and Recordkeeping
- Multi-Line Phone Systems
- Correspondence Writing
- Complex Problem-Solving
- Document Conversion
- Accounting Skills
- Patient/Client Scheduling
- Records Management
- Proofreading
- Purchase Orders Organization
- Project Planning
- Medical Terminology
- Data Management
- Computer Proficiency
- Critical Thinking
- Customer and Client Relations
- Resourceful
- Schedule Management
- Spreadsheet Development
- Mail Management
- Microsoft Office Suite
- EMR Medical Systems
Timeline
Medical Coding and Billing Specialist
University Of Maryland Capital Region Health
01.2015 - 01.2018
Administrative Assistant
University Of Maryland Capital Region Health
08.2011 - 11.2023
Clerical Specialist
University Of Maryland Capital Region Health
07.2007 - 08.2011
Bachelor of Science - Managment
Lincoln University
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