Hi, I’m
Jhovanna Burrell Clarke
Claims Adjuster
Pompano Beach,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
A result-oriented professional with a proven project management and strategic planning track record. Strong communication and leadership skills, coupled with a keen analytical mindset. Committed to driving efficiency and achieving business objectives through collaboration and innovation
Overview
20
years of professional experience
4
year of post-secondary education
Work History
Spirit Airlines Inc.Miramar
Pilot Crew Train Scheduler
10.2022 - 06.2024
Job overview
- Assist fellow planning staff members with tasks to maintain proper training flow
- Provide technical assistance and information to pilots regarding planning program areas and ordinances
- Work successfully with diverse groups of coworkers to accomplish goals and address issues related to pilot training
- Prioritize and organize tasks to efficiently accomplish training goals
- Demonstrate leadership by making improvements to working processes and helping to train others
- Planned and completed group projects, working smoothly with others.
OptumRx- United Health GroupPompano Beach
Patient Care Coordinator
01.2022 - 10.2022
Job overview
- Submit 80% of medication requests electronically and explain policies, procedures, and services to patients
- Team with peers, technicians, and pharmacists to prioritize and complete orders
- Update and submit documentation for insurance, pharmacy, and liability purposes
- Leverage database to confirm the validity of prescriptions, patient data, and drug side effects
- Contact insurance carriers and doctors' offices to obtain authorizations, notifications, and patient pre-certifications
- Provide accurate information to all parties, including patients, insurance providers, healthcare staff, and office personnel, by using practical written and verbal communication skills
- Perform a wide range of pharmacy operations with a solid commitment to accuracy, efficiency, and service quality.
HumanaTampa
Inbound Customer Service Representative
12.2020 - 09.2021
Job overview
- Managed 70-85 Medicaid-related calls in a fast-paced environment to build, cultivate, and establish lucrative member relationships
- Reviewed history records to determine benefit eligibility for services
- Investigate & adjust claims according to applicable laws and policy provisions
- Verified claim data correctness in preparation for processing
- Resolved routine and complex issues by performing detailed research.
Planexhaust CorporationTamarac
Office Manager
02.2018 - 04.2019
Job overview
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Completed monthly sales audit reports and expense reports
- Negotiated contracts and closed agreements to maximize profits
- Experienced in developing technical and cost proposals
- Processed employee rehires, transfers, terminations, and withholdings
- Managed payroll for temporary, hourly, and salaried employees
- Entered corrected records into Quickbooks and added additional adjustments as required
- Developed intermediate knowledge of federal and state-level mandates to maintain 100% compliance across areas of operation
- Authored and presented technical reports and documents to the Federal Aviation Administration, Florida Department of Transportation, and other regulatory bodies.
Golden Krust CaribbeanHollywood
Team Lead/Supervisor
10.2016 - 02.2018
Job overview
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards
- Managed accounts payable and accounts receivable
- Enhanced team productivity 95% by developing and implementing new strategies
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of dining and kitchen areas
- Resolved and investigated complaints regarding service and food quality
- Developed and deepened professional relationships with vendors, negotiated contracts, and monitored performance
- Provided fast, friendly, and knowledgeable service to guests, proactively promoting specials and enhancing sales of essential menu items
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Education
Capella University
Bachelor of Science from Business Administration And Management
07.2024 - Current
Northern Caribbean University
Bachelor of Arts from Communication Studies
01.2009
Skills
- Account Management
- Project Management
- Maintenance Coordination
- Crew Management
- Crew Resource Management
- Crew training
- Training schedule development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Available upon request
Timeline
Capella University
Bachelor of Science from Business Administration And Management
07.2024 - Current
Pilot Crew Train Scheduler
Spirit Airlines Inc.
10.2022 - 06.2024
Patient Care Coordinator
OptumRx- United Health Group
01.2022 - 10.2022
Inbound Customer Service Representative
Humana
12.2020 - 09.2021
Office Manager
Planexhaust Corporation
02.2018 - 04.2019
Team Lead/Supervisor
Golden Krust Caribbean
10.2016 - 02.2018
Northern Caribbean University
Bachelor of Arts from Communication Studies
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