JENNYFER LEE CINTRON
Fort Lauderdale,FL
Summary
Accomplished HR & Payroll Manager with a proven track record at Broward Center for the Performing Arts, adept in FMLA, benefits administration, and fostering employee engagement. Skilled in transforming HR policies to enhance organizational culture and efficiency. Achieved a 100% advocacy/approval rate in Medicaid eligibility, demonstrating exceptional problem-solving and interpersonal skills. Human resources manager offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
18
18
years of professional experience
Work History
HR & Payroll Manager
Broward Center for the Performing Arts
03.2022 - Current
- Provide a wide variety of support through the administration of Payroll, Human Resources and Benefits processes to ensure that all requirements and regulations established internally and by state, local and federal governments are met
- Manage all assigned HR processes from hiring to termination, including personnel transactions such as hires, promotions, transfers, rate changes, and terminations
- Develop and deliver training as it applies to current, new and enhanced features for HRIS systems
- Collaborate on the development and implementation of DEI initiatives, participating in education efforts supporting a culture of inclusion & belonging
- Advise staff on organizational policy matters
- Ensure understanding of and compliance with PACA's policies, guidelines and practices, and applicable employment law
- Investigate team member issues and serve as a link between management and staff by helping to resolve work-related conflicts
- Administer annual performance evaluation process
- Fulfill all reporting requirements of all relevant government rules and regulations
- Respond to unemployment related request and subpoenas for employee records
- Represent PACA at unemployment hearings
- Provide metrics and trend analysis for staffing, development, diversity, and retention and recommend solutions to address opportunities
- Provide system administration support of the human resources information system (HRIS), maintaining security, data audits and corrections, service tickets and implementation of new functionality
- Administrator various benefit programs, including health, dental, vision, flexible spending account, health savings account, deferred accounts, life and disability insurance, voluntary benefits (Aflac & LegalShield), etc
- Monitor eligibility for benefit enrollment and changes
- Processes enrollment and changes for each benefit plan
- Reconcile monthly benefit invoices for payment, verifies benefit billing accuracy and submits for payment processing
- Organize and manage annual benefit planning and open enrollment communications and benefit election processes
- Respond to benefit inquiries to ensure timely resolution through carriers, vendors, third party administrator, and brokers
- Administer COBRA enrollments and monitor premium payments collected by TPA
- Develop, plan and implement activities that promote wellness efforts, including onsite wellness clinics
- Administer leave programs and policies in accordance with applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.)
- Coordinate Workers Compensation investigations and claims, providing the necessary information to Risk Management and insurance carrier
- Prepare and process bi-weekly payroll
- Audit and reconcile payroll
- Maintain complete and accurate files of each pay date’s documentation
- Track and process all garnishments and other special payroll deductions
- Review changes for proper authorization and adherence to policy and compliance with federal/state/local regulations
- Prepare and distribute detailed reports, e.g., labor, overtime, leave balances, head count, retirement contribution reports, workers compensation, benefit contributions, and ACA
- Resolve payroll discrepancies and employee questions timely and accurately
- Ensure quarter-end and year-end reviews and reconciliations are performed timely and accurately
- Provide account reconciliation support to Accounting, including monthly payroll accruals, and quarterly 941 Report reconciliation to General Ledger and the Payroll system
HR & Payroll Administrator
Broward Center for the Performing Arts
04.2021 - 03.2022
- Processes bi-weekly payroll timely and accurately for all PACA employees
- Accurately prepare and maintain human resource information for all employees
- Administer all assigned HR processes from hiring to termination in order to ensure all details of employees' paperwork is prepared and maintained according to established regulations and guidelines
- Will act as administrator of all benefits programs such as life, health, dental and disability insurance, pension plans and other employee assistance plans and will maintain and process accurate records of payment for all benefit plans
- Provide account reconciliation support to Accounting including monthly payroll accruals and quarterly 941 Report
- Support HR consultant in promoting the accurate and timely adherence to all HR policies
- Will assist management in the appropriate resolution of all employee relational issues
- Ensure that all information on personnel are accurately maintained
- Meet with new employees and provide employment and benefit program information
- Independently investigate workers comp accidents and prepare reports for insurance carrier
- Work with outside sources to identify legal requirements and government reporting regulations affecting human resource functions and ensure PACA is in compliance
Director, Human Resources
solStice benefits
11.2019 - 11.2020
- Company Overview: Nationally recognized on INC 5000 2020 Fastest Growing Workplaces’ and ranked among Sun Sentential Top Workplaces 2020
- Lead, directed, developed, and coordinated the policies, activities ensuring legal compliance and implementation of the organization’s mission, talent strategy, and engaging culture for 151 FTE’s in multiple states
- Collaborated with senior leadership to understand the organizational goals and strategy related to staffing, recruiting, and retention
- Planned, lead, developed, coordinated, and implemented policies, processes, training, and surveys to support the organizations human resource compliance and strategy needs
- Executed best practices for seeking and hiring talent management, locally and nationally
- Monitored and ensured the organizations compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance
- Participated in all pertaining Accreditation and Insurance audits
- Developed and implemented departmental budget
- Generated official internal documents such as offer letters, appointment letters, disciplinary letters, and performance improvement plan documents
- Created and updated onboarding plans and educated newly hired employees on HR policies, internal procedures, and organization history/culture
- Executed over HRIS (Paycom) for maintaining digital files for employees and their documents
- Initiated the Employee Engagement Committee, and its initiatives, obtaining necessary budget approvals and approval for activities
- Implemented Performance Review Platform within HRIS to bring company up to current technology standards and for better employee transparency with professional development
- Responsible for developing resolutions to employee relations issues by providing advice, research (including investigations) and guidance to management and employees
- Oversaw all administrative tasks for onboarding, new hire orientation, and exit interviews, including entering data into to HRIS for auditing, accuracy, and compliance
- Served as a dedicated HR resource to employees on issues with health benefits, wellness plans, compensation, and organizational changes
- Collaborated with Management and leaders on employee relations, and performance management issues, including grievances and employee claims
- Primary responsibility for payroll processing, that included bi-weekly and semi-monthly updates to employee files, bonus/incentive pay, PTO tracking vacation/sick time accruals, and inputting benefit changes
- Nationally recognized on INC 5000 2020 Fastest Growing Workplaces’ and ranked among Sun Sentential Top Workplaces 2020
Business Office Representative (Temp)
Memorial Healthcare Systems
07.2019 - 11.2019
- Performed receptionist, registration and clerical duties associated with registering patients
- Communicated with referring physician’s office, clinical departments, and other appropriate personnel to exchange necessary information and determine schedule
- Verified insurance benefits and obtained pre-certification/insurance authorization as necessary
- 100% Customer Service focused
Human Resources Specialist
Kobie Marketing
10.2016 - 06.2019
- Accountable for end-to-end human resources needs for 400 employees in a fast paced, INC 5000 marketing technology firm
- Worked with various HRIS platforms such as Paycom, UltiPro, and Kronos
- Fostered a culture of engagement that values diversity and inclusion and that demonstrates fair and consistent management practices
- Was named 'Culture Cheerleader' with the HR department
- Supported the Talent Management process including new hire immersion, employee development, and manager self-service tools
- Set up and maintained accurate/current employee benefit information in benefit files in HRIS software and employee records
- Assisted with organization wide salary planning, and individual development plans
- Standardization of employee titles linked to competencies and responsibilities
- Lead for all Workers’ Compensation claims, and FMLA leave of absences
- Co-led Emergency Preparedness Communication initiatives; coordinated AED/1st Aid Seminars
- Assisted in the implementation of a new HRIS systems, with responsibility for project management, processes, and manager tools
- Conducted thorough and objective investigations when necessary; addressed grievances and resolved complex employee relations issues
Office Coordinator, Hand Clinic
Cleveland Clinic
Weston, FL
06.2014 - 10.2016
- Accountable for all operations for the clinic
- Managed scheduling, staffing, inter-system transfers, reporting for utilization and budgets
- Collaborated, cross departmentally, with 25 nurses, doctors and specialists to ensure highest quality of experience for patients
- Obtained proper information such a Primary Care Physician, referring physician, CPT and Diagnostics codes before any visits or procedures were scheduled
- Served as Executive Assistant to Chairman of Hand Surgery, Dr
- Friedman
- Received and produced confidential information
- Handled all travel expense forms for reimbursement via Certify
- Assisted in the preparation, organization, minutes, and follow-up for medical staff committees
Medicaid Eligibility Specialist
University of Chapel Hill Health Care Systems
Chapel Hill, NC
10.2010 - 06.2014
- Interview patients and family members and assist patients in applying for N.C
- Medicaid coverage
- Conduct Interviews at the patient's bedside and/or in a clinic setting
- Assist patients in identifying aid programs and benefits, completing applications and submitting all necessary verifications to local county Departments of Social Services or Social Security Offices
- Advocate for patients when appealing any decisions from the Local or State level for denial of coverage as warranted
- Advocacy/approval rate is 100%
Human Resources Manager
Family Legacy Mental Health Services, LLC.
Raleigh, NC
07.2009 - 06.2010
- Established, developed, maintained and communicated office policies throughout the entire company while advising all newly hired employees
- Lead recruitment, onboarding, and new hire orientation for the newly opened office
Office Manager/ HR
Family Choice Hospice, LLC
Clark, NJ
02.2008 - 06.2009
- Reported to the COO and CFO
- Produced daily census reports of all patients as well as new admissions and discharges
- Reviewed, and approved payroll for 25 employees
- Point of contact for all employee relation matters, and developed training programs for employees and new hires
HR/Office Manager
Dr. Arnaldo Jimenez
Elizabeth, NJ
01.2007 - 02.2008
- Report directly to Dr
- Jimenez
- Supervised the day-to-day operational needs of the organization and lead a staff of three FTE’s to provide exceptional customer service, and quality medical care to all patients
Education
Bachelor of Science - Health Systems Management, Business Administration
George Mason University
Fairfax, VA01.2007
Skills
- FMLA
- EEO
- WC
- HR Policies & Procedures
- Staff Recruitment
- HR Planning and Execution
- Employee Relations
- Benefits Administration & Onboarding
- Training
- Performance Management
- Employee Engagement
- Cross Team Leadership
- SHRM Member
- HR policies development
- Payroll Administration
- Internal auditing
- Employee relations
- Employee Onboarding Management
Timeline
HR & Payroll Manager
Broward Center for the Performing Arts
03.2022 - Current
HR & Payroll Administrator
Broward Center for the Performing Arts
04.2021 - 03.2022
Director, Human Resources
solStice benefits
11.2019 - 11.2020
Business Office Representative (Temp)
Memorial Healthcare Systems
07.2019 - 11.2019
Human Resources Specialist
Kobie Marketing
10.2016 - 06.2019
Office Coordinator, Hand Clinic
Cleveland Clinic
06.2014 - 10.2016
Medicaid Eligibility Specialist
University of Chapel Hill Health Care Systems
10.2010 - 06.2014
Human Resources Manager
Family Legacy Mental Health Services, LLC.
07.2009 - 06.2010
Office Manager/ HR
Family Choice Hospice, LLC
02.2008 - 06.2009
HR/Office Manager
Dr. Arnaldo Jimenez
01.2007 - 02.2008
Bachelor of Science - Health Systems Management, Business Administration
George Mason University
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