Joeseph Lubang
North Las Vegas,Nevada
Summary
Dedicated professional devoted to the fabrication of the on going prosperity of my workplace, with high volume work capabilities to secure a strong performance under distress. I'm an individual who's dignity holds mainly in providing exceptional customer service for our guests. Hospitality has been highlighted as a strong asset of my work experience for the past 14 years but certainly more than willing to accept remediation from anyone, manager or employee that is willing to teach and share.
Overview
13
13
years of professional experience
Work History
Restaurant/Banquet Server
Wynn Resorts Las Vegas
03.2018 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food Server
Trump International Hotel, Tower
01.2018 - 11.2021
- Checked guests' identification before serving alcoholic beverages.
- Monitored guests for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Captain, Food Waiter
Rick Moonen's RM Seafood
09.2010 - 11.2018
- Increased sales significantly by upselling higher-end products to customers.
- Handled food and beverage orders for up to 100 guests, delivering prompt and friendly service.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Carried out professional service, retaining polite and friendly approach at all times.
Education
High School Diploma -
Legacy High School North
Las Vegas, Nv06.2008
HS - Hospitality and Child Development
College of Southern Nevada North
Las Vegas, NV2008
Skills
- Adaptable and Flexible
- Accurate Money Handling
- High-Volume Dining
- Guest Satisfaction
- Wine Pairings
- Order Accuracy and Delivery
- Exceptional Customer Service
- Suggestive Selling
- Hors D' Oeuvres Service
- Able to handle VIP personnel
- Wine and Spirit Knowledge
- Issue Resolution
- Food Safety Understanding
Accomplishments
Received employee of the month at Wynn Las Vegas in 2022
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Refrences
Christie Rosales- General Manager at Wynn Las Vegas
415-516-0058
Christian Lightbourne- Banquet Server, MGM Resorts- Wynn Las Vegas
702-339-9919
Denise Custodio- Medical Reimbursment at VA Financial Services
702-606-5000
Timeline
Restaurant/Banquet Server
Wynn Resorts Las Vegas
03.2018 - Current
Food Server
Trump International Hotel, Tower
01.2018 - 11.2021
Captain, Food Waiter
Rick Moonen's RM Seafood
09.2010 - 11.2018
High School Diploma -
Legacy High School North
HS - Hospitality and Child Development
College of Southern Nevada North
Similar Profiles
Kenneth SmithKenneth Smith
Security Officer at Wynn Resorts Las VegasSecurity Officer at Wynn Resorts Las Vegas
Brian FelixBrian Felix
Security Shift Manager at Wynn Resorts Las VegasSecurity Shift Manager at Wynn Resorts Las Vegas
Lauren BeltzLauren Beltz
Apprentice Bartender at Wynn Resorts, Las Vegas BlvdApprentice Bartender at Wynn Resorts, Las Vegas Blvd