JC Meridith
Kansas City,KS
Summary
Cloud and Security Specialist with excellent troubleshooting, customer service and analytics skills coupled with more than years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
Work History
Technician IV
USIC
03.2023 - Current
- Utilized electromagnetic locators to identify Gas, Power, and Communication Lines, enhancing on-site safety measures
- Enhanced operational efficiency by redistributing tasks among various tech professionals, resulting in a 30% improvement in workload using project management software
- Led infrastructure upgrade projects in both the Lincoln and Omaha area, completing ahead of schedule and boosting client satisfaction ratings by 15%, specifically focusing on adding fiber to rural towns
Help Desk III
Nelnet
08.2021 - 12.2022
- Collaborated with agents during challenging customer calls to consistently earn multiple 5-star reviews, leveraging empathy, active listening, and call scripts
- Resolved 50% more complex issues beyond the scope of level 1 or 2 agents using de-escalation techniques and expert knowledge in the student loan sector
- Facilitated the transition of the PSLF program to a specialized student loan servicer, leveraging project management skills
High Pressure Gas Supervisor
ELM Locating and Underground Utilities
07.2016 - 08.2018
- Recruited and trained a team of 10-15 new locators through hands-on on-the-job training
- Balanced workloads for 20 employees using project management software to ensure efficient task delegation
- Ensured accuracy and customer satisfaction by conducting audits on locates using audit management tools, resulting in streamlined processes and increased efficiency
Education
Centriq IT Career Program - Information Technology
Centriq
03.2025
Skills
- Commercial construction experience
- Machinery calibration
- Issue analysis
- Data analysis
- Tech-Savvy
- Equipment operation
- Relationship building
- Blueprint reading
- Multitasking and organization
- Job site cleanup
- Performance improvement
Certifications Training
- MS 900 Certified
- AZ 9-00 Certified
- Comptia Security+ Certified
Timeline
Technician IV
USIC
03.2023 - Current
Help Desk III
Nelnet
08.2021 - 12.2022
High Pressure Gas Supervisor
ELM Locating and Underground Utilities
07.2016 - 08.2018
Centriq IT Career Program - Information Technology
Centriq
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