Jaileen Smith
Pittsfield,MA
Summary
Empathetic and dependable worker successful at managing multiple priorities with a positive attitude. Willing to share life experiences to further assist the wellness of others. I would love to continue furthering my knowledge in human services, as I take great joy in being apart of community outreach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ACCS Peer Support Specialist
The Brien Center, Mental Health and Substance Abuse
07.2023 - Current
- Help individuals integrate back into the community at their own pace, using my own lived experiences
- Support individuals in achieving their self-determined goals during their wellness journey and recovery
- Engage with and encourage the participation of individuals in activities that are best fit for them
- Use person-centered language
- Implement individualized treatment plans for each person
- Uphold confidentiality
- Provide safe transportation to perform tasks, such as going grocery shopping or attending appointments and assist with other Activities of Daily Living (ADLS)
- Collaborate and coordinate with others involved in individuals network to assist with mental health and/or substance recovery
- Be respectful and an active listener; show responsive understanding and compassion towards individuals by validating their experiences and feelings
- Fill out Ehana documentation for billing, notes, and submit incident/critical reports
- Attend team huddles, conferences, and meetings for individuals
- Assist individuals with appointments
- Answer messages, phone calls, emails promptly
- Remain up to date on individuals health
- Share resources, guidance, and skills with individuals
- Acknowledge the Human Rights for every individual
Retail Sales Associate
Amazing Intimate Essentials
10.2021 - Current
- Greet customers
- Maintain strict confidentiality in store and out
- Educate individuals on adult intimate & smoke products
- Assist in banking (deposit drops and change retrieval)
- Use POS system to process sales, returns, online orders, and gift card activations.
- Shift change counts and safe checks
- Upsale for competitive commission
- Key holder for opening & closing shifts
- Maintain up-to-date knowledge of store sales, payment policies and security standards.
- Monitor sales floor to decrease thief (Loss Prevention)
- Upkeep with backstock, presentation, deliveries, & transfers
- Help customers complete purchases, locate items, and join reward programs
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages; available coverage
- Sanitize, dust, mop, sweep, vacuum the employee & guest bathrooms, and the entirety of the store (including the main sales floor & backroom)
- Communicate with my peers & management through company emails & texts daily
- Answer phone calls, place CSR orders and utilize our inventory to help customers find particular products
- Use SKUs, UPCs, etc via our suppliers websites and our company's website to fulfill specific orders requested for customers
- Create displays & rearrange the store to meet our company standards and monthly featured tables
- Provide extensive assistance in training onboarding peers
Sandwich Maker/Manager
SUBWAY®Restaurants
07.2017 - 10.2021
- Cash control - POS, register, refunds, retrieving change, controlling strong box, coupons inventory, 1 minute cash ins to inspect till, shift sheets, cash drops
- Food - food prep, labeling, making custom orders, handling hot wells/toasters/ovens/proofers, baking fresh bread & cookies, and organizing freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Greet guests, promoted specials, and took orders
- Sanitation - dishes, constant cleaning of prep station and front cutting boards & banes, cleaning the bathrooms, washing windows, keeping up with lobby & hallway, shoveling in the winter, changing trashes
- Restocking and rotating stock in display case to mitigate stock loss
- Manager duties - weekly inventory, temp log, unpacking delivery, weekly orders, shift coverage, scheduling, updating signage, waste log
Customer Service Representative
Wayfair
02.2021 - 04.2021
- Assisting customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment) and setting up the most efficient resolution on behalf on the customer & company
- Maintaining specific metrics set by the company (2DRR, CSATs, ATH, AEH, etc.)
- Helping customers making purchases
- Overlooking tracking (calling carriers and suppliers, putting in virtual request tickets/SOPS)
- Reaching out to financial companies (such as Acima) on behalf of customers
- Simultaneously using multiple software applications and technologies (such as Cisco Finesse, soft phones, etc.)
- Engaging with customers in a friendly, professional manner while actively listening to their concerns & showing empathy
- Assisting customers with their account (signing up, payments, address changes, resetting passwords, settling outstanding balances, etc.)
- De-escalating customers or warm transferring whenever necessary
- Keeping up with personal company email
- Constantly answering customer inquires via phone call or email
- Assisting fellow teammates via Slack
- Navigating through resources like Info Hub while on calls to obtain more information needed to help customer
- Attending required team huddles and meetings regularly
- Working remote and operating equipment independently
- Utilizing Zoom and Google formats for meetings
Kennel Technician
Camp Wagalot
01.2018 - 03.2018
- Offering one on one time, outdoor supervision in fields or leashing
- Replenishing/changing water bowls
- Sweeping, vacuuming, mopping
- Cleaning out bunks and washing trays
- Changing linens, doing laundry
- Following pet care instructions for dietary needs and medication regimens
- Dishwasher
- Filling Kong cones, sorting treats
- Minimizing animal injury risk by monitoring behaviors and eliminating safety hazards
- Recording dogs' intake and output, physical condition and behavior for updated kennel logs
- Checking kennel temperature, humidity and ventilation for optimal animal safety and well-being
- Monitoring animals for behavioral problems and signs of health issues
Seasonal Sales Associate
Toys R Us
11.2017 - 01.2018
- Pricing new product
- Rearranging displays
- Unloading delivery
- Organizing stock room
- Customer service at the front desk
- Promoting holiday specials
- Price matching
- Researching/ordering online for customers
- Greeting and offering assistance on the sales floor
Front End Cashier
Price Chopper
01.2017 - 08.2017
- Keeping work area neat & tidy, organizing coupon bins, double
- Checking validation of coupons/cash/checks, maintaining an even drawer
- Return unwanted items
- Answering customer questions
- Bagging carefully & putting bags in carts
- Selling cigarettes, carding people for certain things such as tobacco products or cough medicines
- Memorization codes of produce and food bar, using the weight scale
- Cash drops, dealing with cards/cash and giving back change
- Scanning items and checking under the cart for others
- Staying positive and cheerful for getting customers, asking if they have rewards card or care to sign up
Seasonal Sales Associate
Nautica
10.2016 - 01.2017
- Organizing stock room
- Setting up new floor layouts
- Cleaning up changing rooms
- Vacuuming store
- Price tagging clothing
- Folding all clothing & organizing racks
- Assisting customers with sizing
- Keeping up with presentable displays
- Offering memberships
- Unpacking delivery
- Lots of seasonal promotions (handing out flyers)
Fountain Worker
Friendly's
06.2016 - 09.2016
- Independent shifts and acting as coverage
- Prepped to go orders and attended to bar counter orders
- Making large camp orders & special occasion requests
- Keeping up with sanitation to avoid cross contaminated with food allergies
- Maintained supplies by monitoring and restocking food (going up and downstairs, carrying up to 50lbs)
- Took call in orders
- Used a register to finalize order payments
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Kept drawer balanced by accurately processing cash, credit and debit payments
Education
High School Diploma -
Springfield Central High School
Springfield, MAHigh School Diploma -
Chicopee Comprehensive High School
Chicopee, MAHigh School Diploma -
Lee Middle/High School
Lee, MA01.2018
Skills
- Customer Service (7 years)
- Problem-Solving
- Planning/Scheduling (Time Management)
- Interpersonal Ability
- Management
- Privacy & Confidentiality
- POS Systems/Cash Handling
- Peer Interaction & Independent Work
- Adaptive
- Effective Collaboration and Interaction
- Peer Support
Certification
- Valid Driver's License
- Naloxone Bystander Certificate via getnaloxonenow.org
- CPR/AED/First Aid Certification via National CPR Foundation
- Bloodborne Pathogens Certificate via National CPR Foundation
- 2023 Cultural Competency Training, Fire Safety Training, Human Rights Training, OSHA Training
- Covid-19 Massachusetts Training
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Limited Working
Timeline
ACCS Peer Support Specialist
The Brien Center, Mental Health and Substance Abuse
07.2023 - Current
Retail Sales Associate
Amazing Intimate Essentials
10.2021 - Current
Customer Service Representative
Wayfair
02.2021 - 04.2021
Kennel Technician
Camp Wagalot
01.2018 - 03.2018
Seasonal Sales Associate
Toys R Us
11.2017 - 01.2018
Sandwich Maker/Manager
SUBWAY®Restaurants
07.2017 - 10.2021
Front End Cashier
Price Chopper
01.2017 - 08.2017
Seasonal Sales Associate
Nautica
10.2016 - 01.2017
Fountain Worker
Friendly's
06.2016 - 09.2016
High School Diploma -
Springfield Central High School
High School Diploma -
Chicopee Comprehensive High School
High School Diploma -
Lee Middle/High School
- Valid Driver's License
- Naloxone Bystander Certificate via getnaloxonenow.org
- CPR/AED/First Aid Certification via National CPR Foundation
- Bloodborne Pathogens Certificate via National CPR Foundation
- 2023 Cultural Competency Training, Fire Safety Training, Human Rights Training, OSHA Training
- Covid-19 Massachusetts Training
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