James Calhoun
Odessa,United States
Summary
Dedicated and highly skilled Service Technician with 5+ years of experience in maintaining, troubleshooting, and repairing a wide range of equipment and machinery in the water treatment field. Proven track record of identifying and resolving technical issues efficiently to minimize downtime and ensure optimal functionality. Excellent problem-solving skills, strong attention to detail, and a commitment to providing exceptional customer service. Proficient in utilizing various tools and diagnostic equipment to diagnose and address complex technical problems. Looking to leverage my expertise to contribute to the success of a dynamic organization. Dedicated and results-driven customer service professional with 5 years of experience in providing exceptional support and resolving inquiries in a timely manner. Proven track record of building positive relationships with customers, ensuring their satisfaction and loyalty. Skilled in handling high-volume calls and emails while maintaining a positive attitude and professional demeanor. Looking to leverage my strong communication and problem-solving skills to deliver top-notch service and contribute to the success of a dynamic team.
Experienced with optimizing routes and managing delivery schedules. Utilizes strong leadership to ensure team efficiency and high service standards. Track record of implementing effective problem-solving strategies to improve operational performance.
Experienced with managing plant production operations to ensure efficient and smooth workflows. Utilizes strategic planning and effective communication to enhance team performance and productivity. Track record of implementing process improvements and fostering collaborative work environment.
Overview
7
7
years of professional experience
Work History
Plant/Route Supervisor
Culligan Water
05.2024 - Current
- Coordinated daily route schedules to optimize delivery efficiency and minimize delays.
- Supervised team performance, ensuring adherence to safety regulations and company policies.
- Analyzed route data to identify trends, enhancing operational processes and resource allocation.
- Trained new drivers on routing software and company protocols for improved compliance and performance.
- Implemented corrective actions based on performance evaluations, fostering a culture of continuous improvement.
- Supervised daily plant operations, ensuring adherence to safety regulations and production standards.
- Coordinated workflow among team members to optimize efficiency and meet production deadlines.
- Trained new employees on operational procedures, fostering a culture of safety and performance excellence.
- Led team meetings focused on performance goals, encouraging communication and continuous improvement initiatives.
- Fostered a culture of innovation and continuous improvement, empowering employees to bring forward new ideas and solutions to enhance plant operations.
Service Tech
Culligan Water
05.2022 - 05.2024
- Diagnosed and troubleshooted technical issues to accurately identify root causes and implement effective solutions
- Conducted routine maintenance and repairs on various types of equipment and machinery to ensure optimal functionality
- Provided exceptional customer service by addressing inquiries and concerns in a professional and timely manner
- Collaborated with team members to coordinate service schedules and prioritize tasks based on urgency and efficiency
- Operated and maintained water treatment equipment to ensure quality and safety standards were met
Warehouse
Sewell ford
11.2020 - 05.2022
- Responsible for accurately picking and packing orders for shipment in a fast-paced warehouse environment
- Utilized pallet jacks and forklifts to safely and efficiently move inventory throughout the warehouse
- Conducted regular inventory counts and worked closely with the logistics team to ensure accurate stock levels
- Maintained a clean and organized work area to promote a safe and efficient working environment
Field Tech
A&B Valve
01.2019 - 03.2020
- Conducted regular maintenance and repairs of equipment to minimize downtime and ensure reliability
- Collaborated with team members and clients to develop solutions and recommendations for improving system performance and efficiency
- Maintained accurate documentation of all field activities, including equipment installations, repairs, and customer interactions
Education
High School Diploma -
Permian High
Odessa, TX06.2014
Skills
- Problem solving
- Team player
- Sales
- Field Maintenance
- Plant management
- Customer Service
- Microsoft word
- Well mannered
- GPS navigation
- Critical thinking
- Workplace safety
- Route optimization
- Driver training
- Schedule management
- Staff training
- Quality control
licenses/certificates
- Level 2 TCEQ license
- Commerical Ro & DI School Certificate
- Level 1 Household Ro class Certificate
- FSPCA Preventive Controls for Human Food license
- Food Safety HACCP certificate
Accomplishments
- Perfect score on 2025 NSF IBWA AUDIT
Timeline
Plant/Route Supervisor
Culligan Water
05.2024 - Current
Service Tech
Culligan Water
05.2022 - 05.2024
Warehouse
Sewell ford
11.2020 - 05.2022
Field Tech
A&B Valve
01.2019 - 03.2020
High School Diploma -
Permian High
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