Josh Carrell
Panama City,FL
Summary
Dynamic and results-driven retail management professional with over 15 years of experience in high-volume, fast-paced environments. Known for a strong work ethic and a growth mindset, consistently seeking opportunities to improve and drive performance. Proven track record of exceeding sales targets, optimizing operational efficiency, and leading teams to achieve top regional performance. Adept at strategic planning, inventory management, and delivering exceptional customer service. Demonstrates strong leadership skills, adaptability, and the ability to drive profitability while maintaining high standards of safety and employee engagement.
Overview
20
20
years of professional experience
Work History
Senior Assistant Manager
Discount Tire Company
08.2014 - 10.2021
- Delivered world-class customer service, consistently achieving top customer satisfaction scores in region.
- Managed team of over 20 employees, driving performance through effective leadership and strategic delegation.
- Implemented safety protocols as store's Safety Leader, leading to 20% reduction in workplace incidents.
- Conducted interviews and oversaw onboarding process for new hires, ensuring smooth transition and integration into team.
- Regularly analyzed sales and operational data to identify trends, which informed strategic decisions that boosted sales and optimized scheduling.
- Oversaw daily and weekly timecards, ensuring accurate payroll processing and compliance with labor regulations.
- Trained and mentored new employees, enhancing their product knowledge, customer service skills, and overall job performance.
- Managed inventory accuracy through regular audits, maintaining 98% stock accuracy rate.
- Assumed leadership of store during Store Manager's absence, ensuring continued operational success.
- Oversaw and trained team members in phone sales, improving conversion rates and customer engagement.
Store Manager
Discount Tire Company
09.2012 - 08.2014
- Managed one of region's top auto tire retail stores, overseeing up to 26 employees and generating $21K in daily revenue.
- Achieved multiple awards for sales, profit plans, and customer satisfaction.
- Led store to be top performer across four states in operations, sales, and profit metrics.
- Enhanced staff performance through best practices, sales training, and productivity improvements.
- Conducted daily meetings to motivate team and address operational issues.
- Managed daily bank deposits with 100% accuracy and administered employee evaluations and hiring.
Senior Assistant Manager
Discount Tire Company
02.2011 - 09.2012
- Delivered high-quality customer service, achieving notable customer satisfaction scores and fostering repeat business.
- Managed a team of up to 20 employees, focusing on performance enhancement through effective leadership and training.
- Implemented safety protocols, contributing to a 20% reduction in workplace incidents.
- Conducted interviews and managed the onboarding process for new hires, facilitating smooth transitions and team integration.
- Analyzed sales and operational data to identify trends and optimize scheduling, leading to improved sales performance.
- Oversaw timecards on a daily and weekly basis, ensuring accurate payroll processing and adherence to labor regulations.
- Trained and mentored employees, improving their skills in customer service and product knowledge.
- Maintained inventory accuracy through regular audits, achieving a 98% stock accuracy rate.
- Managed store operations in the absence of the Store Manager, ensuring consistent performance.
- Oversaw and trained team members in phone sales, enhancing sales efficiency and customer interactions.
Marketing Assistant Manager
Discount Tire Company
05.2010 - 02.2011
- Assisted in developing and executing marketing strategies to boost store visibility and sales.
- Coordinated promotional events and managed marketing materials to drive customer engagement.
Workflow Assistant Manager
Discount Tire Company
02.2009 - 05.2010
- Streamlined workflow processes to enhance operational efficiency and customer service.
- Oversaw daily operations and ensured adherence to company standards.
5S Assistant Manager
Discount Tire Company
11.2008 - 02.2009
- Implemented 5S methodology to improve workplace organization and efficiency.
- Conducted training sessions to promote best practices and operational excellence.
Store Assistant Manager
Discount Tire Company
01.2002 - 11.2008
- Supported store management in daily operations, staff supervision, and customer service.
- Assisted in inventory management and sales tracking.
Sales Apprentice Technician
Discount Tire Company
12.2001 - 01.2002
- Gained hands-on experience in tire sales and customer service.
- Assisted with vehicle maintenance and tire installation.
Service Coordinator
Discount Tire Company
11.2001 - 01.2002
- Coordinated service appointments and managed customer interactions.
- Ensured timely service delivery and customer satisfaction.
Crew Chief
Discount Tire Company
10.2001 - 11.2001
- Supervised team of tire technicians and ensured adherence to service standards.
- Managed daily tasks and supported operational needs.
Tire Technician
Discount Tire Company
07.2001 - 10.2001
- Provided tire installation and repair services.
- Assisted with inventory and customer service.
Education
High School Diploma -
Pottsboro High School
Pottsboro, TX05.1999
Skills
- Team Management/Leadership
- Effective Retail Sales Management
- Time Management and Scheduling
- Strategic Planning and Organizing
- Adaptability and Flexibility
- World-Class Customer Service
- Inventory Control and Accuracy
- Data Analysis and Trend Identification
- Effective Communication
- Payroll and Timecard Oversight
- Training and Mentoring
Accomplishments
- Broke multiple longstanding store sales and profit records during tenure as Store Manager.
- Set regional records for profit efficiency and customer delight index.
- Recognized as Regional Safety Leader of over thirty stores across four states.
Timeline
Senior Assistant Manager
Discount Tire Company
08.2014 - 10.2021
Store Manager
Discount Tire Company
09.2012 - 08.2014
Senior Assistant Manager
Discount Tire Company
02.2011 - 09.2012
Marketing Assistant Manager
Discount Tire Company
05.2010 - 02.2011
Workflow Assistant Manager
Discount Tire Company
02.2009 - 05.2010
5S Assistant Manager
Discount Tire Company
11.2008 - 02.2009
Store Assistant Manager
Discount Tire Company
01.2002 - 11.2008
Sales Apprentice Technician
Discount Tire Company
12.2001 - 01.2002
Service Coordinator
Discount Tire Company
11.2001 - 01.2002
Crew Chief
Discount Tire Company
10.2001 - 11.2001
Tire Technician
Discount Tire Company
07.2001 - 10.2001
High School Diploma -
Pottsboro High School
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