Joseph Cole BURGESS
Memphis,TN
Summary
Proven expertise in route planning and exceptional customer service, honed at Blue Sky Courier, where I led a team to enhance delivery efficiency and fostered strong relationships with clients. Skilled in conflict resolution and workflow prioritization, I significantly improved operations, achieving a notable increase in customer and TEAM satisfaction.
Overview
5
5
years of professional experience
Work History
Courier Dispatcher
Blue Sky Courier
09.2019 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Courier Contractor
Blue Sky Courier
09.2019 - Current
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Obtained signatures for delivery documents and packages.
- Built professional relationships with customers and business partners to establish trust and credibility.
Education
High School Diploma -
MESSICK ADULT CENTRE
Memphis, TN03-2008
Skills
- Customer Service-oriented
- Route planning expertise
- Quick learner
- Deadline driven
- Multitasking and organization
- Critical thinker
- Dispatching procedures
- Conflict resolution
- Time management
- Workflow prioritization
- Improving operations
- Customer relations
Timeline
Courier Dispatcher
Blue Sky Courier
09.2019 - Current
Courier Contractor
Blue Sky Courier
09.2019 - Current
High School Diploma -
MESSICK ADULT CENTRE
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