Muyiwa Dele Olatunde
Lawrenceville,GA
Summary
Competent Quality Assurance Specialist with about 7 years of experience in the Healthcare Industry (Pharmaceutical and MedTech). Sound decision-making and performance analysis talents. Collaborates with groups, work independently with little or no supervision and proficient in SAP and LIMS.
Overview
13
13
years of professional experience
Work History
Quality Assurance Specialist
Boehringer-Ingelheim
Athens, GA
04.2022 - Current
- Perform packaging documentation review and release
- Verification of approval of release by USDA, CVB-IC
- Perform system transactions in ERP for the final release of product in SAP
- Performs lots sampling inspections in LIMS
- Conduct self-inspection audits (process, facility, and documentation)
- Inspect and release-controlled documents (e.g., labels, literatures, cards, etc.)
- Perform status changes – including release and rejection – in ERP to disposition lots of incoming labels
- Perform deviation investigations and recommendations
- Perform inspection on incoming raw materials to ensure compliance and quality
- Compared and analyzed actual to expected results and reported deviations for resolution.
- Coordinated and supported on-suite audits conducted by external providers.
- Prepared reports to communicate results of quality inspection activities to management.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Inspected and repaired products to meet project expectations.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Initiated change management practices to create new revenue streams and increase operational efficiencies.
Manufacturing Quality Assurance Specialist
Immucor Inc
Atlanta, GA
10.2018 - 03.2022
- Perform inspection of incoming components, in process product and finished product in the manufacturing areas and/or warehouse locations to ensure compliance with established specifications and departmental defined timeframes and document inspection results accurately per applicable procedures
- Perform duties for the receiving, sampling, issuance and inventory of raw materials, components, and product according to departmental procedures
- Assure initiation of product holds and/or deviations per applicable procedures and assist in the investigation of such occurrences
- Perform product releases to finished products both physically and electronically according to departmental procedures
- Perform corrective and preventive action on non-conformance products
- Follow applicable laboratory OSHA regulations with respect to chemical hazards, blood-borne pathogens
- Maintain knowledge of departmental and company’s SOPs as it relates to the products
- Create/revise and review/approve quality documents
- Provide support with quality system records
- Lab testing and product verification
- Usage of calibrated measurement and analytical equipment to test and inspect product, assuring quality standards
- Document all test results accurately per applicable procedures in alignment with GDPs
- Document verifications and reconciliation
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Prepared reports to communicate results of quality inspection activities to management.
Quality Assurance Associate
Alcon Inc
Duluth, GA
07.2015 - 09.2018
- Conducts quality assurance tests and perform statistical analysis to assess control and manage risks of product quality and determine the responsibility for products and or materials that do not meet required standards and specifications
- Perform post line clearance to avoid mixing of products
- Perform quality control testing of materials and production samples as required
- Perform product inspection to identify defects and recommend corrective actions in accordance with the SOP
- Perform production record reviews
- Receiving and review incoming raw materials to ensure quality standards are met
- Provide daily Non-Conformance Material Reporting
- Assisted with managing release cycles and deployment processes.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Prepared reports to communicate results of quality inspection activities to management.
- Inspected and repaired products to meet project expectations.
Marketing & Communications Brand Associate, Associate
First Bank of Nigeria, First Bank
Lagos, Nigeria
02.2012 - 12.2015
- Remotely uploading internal and external ad materials on the Bank’s ATM to create awareness and drive sales/revenue
- Development and execution of marketing and communications plans
- Monitoring the implementation of tactical communications plans
- Development of excellent external and internal communication materials while ensuring adherence to internal brand guidelines
- Reviewing proposals and recommending necessary steps to management in accordance with the company’s goals and objectives
- Reviewing communication briefs
- Working with creative artists to assign, reviewed, and secured required approvals on all internal and external creative materials, as well as ensuring delivery within the agreed turn-around timeline (TAT)
- Ensuring proper documentation/archiving of unit’s briefs, projects, and files
- Liaising with finance department to process vendors/clients’ payment
- Coordinating the unit’s weekly reports, status updates/meeting
- Events & Sponsorships, of Nigeria)
- Collaborating with internal teams and external agencies to support/deliver overall sponsorships strategy and activations
- Negotiating for space contracts, booking of event space, recce, food, and beverage, ordering of supplies and audiovisual equipment for the company’s owned events
- Making travel arrangements, ordering of event signs, and ensuring appropriate décor (floras, linens, color schemes, etc.) to meet quality event expectations
- Event activations to promote brand awareness and signups
- Reviewing proposals, negotiating sponsorship costs, benefits, as well as recommending necessary steps/way forward to management
- Engaging relevant stakeholders/parties to ensure suitable communication materials are placed both internally and externally to create awareness and drive traffic/product signups
- Managing events guest list, invites, save the dates, RSVPs as well as updating calendars
- Engaging sales/marketing team to network at events to ensure return on investments
- Presentation of post event reports
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
- Prepared reports for competitive products.
- Organized [Type] events to establish community relationships and maximize marketing strategies.
- Summarized and collected sales data to prepare [Number] weekly marketing reports.
- Created and provided marketing material to meet business needs.
- Worked closely with senior management to implement strategic communications plans and marketing initiatives.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Implemented initiatives to increase brand awareness and engagement with target audience.
- Engaged with social media followers and promoted products and events through giveaways and promotional sales.
- Collaborated creatively to develop brand content, enhancing identity and engaging audience.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
- Executed comprehensive strategic plans and coordinated projects to fulfill marketing initiatives.
- Collaborated with subject matter experts and other marketing team members to produce marketing materials.
- Utilized full range of marketing tactics and tools to drive lead conversion and quality across multiple channels.
- Coordinated with digital team to define target messaging and create engaging web content.
- Measured and reported campaign metrics to devise improvement strategy.
- Interfaced cross-functionally to drive consistency in branding and image.
- Tracked results for marketing initiatives and developed dashboards to share with stakeholders.
- Liaised with subsidiaries to perform day-to-day activities and develop annual marketing programs.
Customer Service Associate
Access Bank Plc
Lagos, Nigeria
09.2011 - 01.2012
- Performed Client due diligence on mandates
- Fraud/ATM dispute claim investigations and resolutions
- Respond to customer enquiries and resolving issues
- Liaising with customers/clients and escalating issues as they arise
- Opening and onboarding new customers/clients
- Provide weekly reporting to branch head of operations
- Respond to client’s enquiry electronically and otherwise for immediate resolution
- Supporting cashiers/tellers as needed to reduce congestion and ensure timely service/customer satisfaction
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Improved customer service wait times to mitigate complaints.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Explained benefits, features and recommendations to maximize client retention.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and resolve issues.
- Organized client contracts, records and reports to strengthen traceability.
- Developed and organized electronic files to maintain customer service-related documents.
Data Capture Associate
Stanbic IBTC Pension Managers
Lagos, Nigeria
06.2011 - 08.2011
- Collect, sort, prepare and scan customers pension account opening documents; label and enter documents into the computer; prepare files and forward documents for recycling, archiving and or shredding
- Provide post-scanning quality assurance to ensure batches are complete, accurate and of high quality
- Prepare weekly reports
- Participated in meetings, code reviews, demos, design sessions and project retrospectives.
- Reviewed code changes made by team for accuracy and relevance.
- Created graphs and charts detailing data analysis results.
- Used statistical software to analyze and process large data sets.
Bulk Bank Teller
First City Monument Bank Plc
Lagos, Nigeria
03.2010 - 03.2011
- Receive and verify bulk cash
- Issue out bulk cash/withdrawals to customers
- Sort and load cash into ATM
- ATM fraud/dispute claim investigations and resolutions
- Archive custodian
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Reconciled cash and checks against computer records at end of shift.
- Maintained confidentiality of bank records and client information.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Trained employees on cash drawer operation.
- Directed specific questions to appropriate branch personnel.
Education
Associates - Business Studies/Administration
Skills
- Proficient in SAP, LIMS, MS Word, Excel, PowerPoint, Outlook, etc
- Knowledgeable in Service-Level-Agreement (SLA)
- Excellent attention to details and ability to multitask effectively
- Ability to perform repetitive tasks with a high degree of accuracy
- Lot sampling
- Product releases
- Communication proficiency
- Project management
- Materials inspection
- Collaboration skills
- Correction action planning
- Sound decision-making abilities
- Production optimization
- Problem-solving skills
- Quality Assurance
- Vendor and Client Relations
- Warehouse operations
- Sampling procedures
- Safety procedures
- Correction plans
- Testing protocols
- Laboratory computer systems
- Statistical analysis
- Materials testing
- Staff mentoring
- Inspections and audits
- Product inspections
References
Reference:
To be made available on request.
Timeline
Quality Assurance Specialist
Boehringer-Ingelheim
04.2022 - Current
Manufacturing Quality Assurance Specialist
Immucor Inc
10.2018 - 03.2022
Quality Assurance Associate
Alcon Inc
07.2015 - 09.2018
Marketing & Communications Brand Associate, Associate
First Bank of Nigeria, First Bank
02.2012 - 12.2015
Customer Service Associate
Access Bank Plc
09.2011 - 01.2012
Data Capture Associate
Stanbic IBTC Pension Managers
06.2011 - 08.2011
Bulk Bank Teller
First City Monument Bank Plc
03.2010 - 03.2011
Associates - Business Studies/Administration
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