J.CESAR AYALA
dallas,TX
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
26
26
years of professional experience
Work History
SUPERVISOR
CITY OF DALLAS EQUIPTMENT FLEET MANAGEMENT
DALLAS, TX
01.2007 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Negotiated with suppliers to secure cost-effective resources.
- Developed strategies to improve team performance and productivity.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Worked closely with human resources to support employee management and organizational planning.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Trained new employees on company policies, job duties, and performance expectations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Facilitated training sessions for new employees on company policies and procedures.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
SERVICE MANAGER
Pep Boys Auto Parts & Service
GARLAND , TX
06.1999 - 11.2005
- Monitored service performance metrics to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Facilitated communication between the service department and other company divisions.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
GED -
GED TESTING SERVICES
Dallas, TX02-2020
Skills
- Schedule development
- Staff management
- Staff discipline
- Staff development
- Training and mentoring
- Goal oriented
- Workflow management
Timeline
SUPERVISOR
CITY OF DALLAS EQUIPTMENT FLEET MANAGEMENT
01.2007 - Current
SERVICE MANAGER
Pep Boys Auto Parts & Service
06.1999 - 11.2005
GED -
GED TESTING SERVICES
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