J'Cierra Jackson
Arlington,TX
Summary
Professional healthcare industry coordinator with Dietetics degree. Excellent organizational and interpersonal skills. Experienced in prevention and treatment of disease, patient advocacy, and assisting health care professionals. Served as Home Navigator within the senior population, rendering assistance in resolving social barriers to reduce acute readmission.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Navigator
Optum
05.2022 - Current
- Assisted patients in overcoming barriers to care, such as transportation, home care, food security and financial challenges. Resolved a total of 99% of barriers in assigned patients.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Managed a caseload of 50 diverse patients per month with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Certified Dietary Manager
Desoto Nursing And Rehabilitation
07.2021 - 04.2022
- Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
- Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
- Conducted daily audits of food storage areas to maintain cleanliness standards and prevent contamination risks.
- Achieved budgetary goals through effective cost control measures, including bulk purchasing and negotiating vendor contracts. Reduced cost of inventory cost by 20%.
- Managed a team of dietary aides and cooks, providing ongoing coaching and support to ensure high-quality meal services for patients.
- Completed assessments, consultation documents, and nutrient intake forms to gather patient's medical records.
Assistant Store Manager
Naturalizer
11.2015 - 09.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reduced shrinkage by 15%.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
Education
Associate of Science - Dietetics
Tarrant County College
Arlington, TX05.2021
Skills
- Medical Terminology
- Nutrition education
- Complex Problem-Solving
- Team Leadership
- Team Coordination Experience
- Customer Service
- Clinical Documentation
- HIPAA compliance knowledge
Certification
- NDTR - Nutrition and Dietetics Technician Registered
- Certified Dietary Manager
Timeline
Home Navigator
Optum
05.2022 - Current
Certified Dietary Manager
Desoto Nursing And Rehabilitation
07.2021 - 04.2022
Assistant Store Manager
Naturalizer
11.2015 - 09.2019
Associate of Science - Dietetics
Tarrant County College