Summary
Overview
Work History
Education
Skills
Timeline
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JOSHUA COTTON

JOSHUA COTTON

Dania Beach,FL

Summary

Detailed-oriented, mature hard worker with strong work ethics and a genuine love for helping others, desires to obtain a position that will further develop my customer service and interpersonal skills, Skills Training background, Organizing and prioritizing skills. Also Time management Employee training Meeting deadlines Employee mentor Excellent customer service Sales expertise In-depth knowledge of insurance coverage forms, procedures and policy rating systems. Accommodating and logical individual skillful in creating customized plans for each client. Goal-oriented Supervisor effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Health Insurance Advisor

American Way
11.2022 - 05.2023
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities
  • Analyzed clients' needs and financial situations to customize insurance policies for individual necessity
  • Participated in weekly training sessions to improve product knowledge and enhance company growth
  • Explained coverage options to potential policyholders, answering questions or concern
  • Monitored clients' insurance coverages to ensure changing needs were met
  • Improved data collection accuracy by structuring systems for desktop spreadsheets

Customer Service Representative

Infinity Group
02.2021 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs & resolving concerns
  • Provided primary customer support to internal and external customers
  • Recommended products to customers, thoroughly explaining details
  • Regularly exceeded daily sales and product add-on quotas

Shift Manager

Starbucks
02.2018 - 02.2021
  • Protected customers by regularly cleaning and sanitizing work areas and equipment
  • Restocked counter and customer areas to maintain adequate items levels for expected needs
  • Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders
  • Listened to customer desires and needs to recommend optimal products

Shift Manager

Shake Shack
07.2016 - 02.2021
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Promoted desserts, appetizers and specialty drinks

Education

High School Diploma -

Nelson Mandela/ Dr. Hosea Zollicoffer High School
Mount Vernon, NY
01.2016

Skills

  • Customer follow-up
  • Email marketing
  • Cross-selling and upselling
  • Policy adjustment knowledge
  • Insurance sales strategy
  • Lead development
  • Communication
  • Microsoft Office
  • Computer skills
  • Organization
  • Good work ethic
  • Decision-making
  • Customer service
  • Teambuilding
  • Basic math
  • Problem resolution
  • Data management

Timeline

Health Insurance Advisor

American Way
11.2022 - 05.2023

Customer Service Representative

Infinity Group
02.2021 - 10.2022

Shift Manager

Starbucks
02.2018 - 02.2021

Shift Manager

Shake Shack
07.2016 - 02.2021

High School Diploma -

Nelson Mandela/ Dr. Hosea Zollicoffer High School
JOSHUA COTTON