Jenice Perez
Summary
Self motivated Security Coordinator at Charter Spectrum with a proven track record in enhancing operational efficiency and fostering strong professional relationships. Skilled in confidential information handling and time management, I successfully implemented new document systems, improving accessibility and team collaboration. Recognized for my problem-solving abilities and commitment to providing excellent customer service.
Overview
20
20
years of professional experience
Work History
Security Coordinator
Charter Spectrum
6399 S. Fiddlers Green Circle
10.2018 - Current
- Managed Sr. Directors calendar, ensuring efficient scheduling and prioritization of meetings.
- Coordinated travel arrangements in Concur, optimizing itineraries and aligning schedules with organizational goals.
- Streamlined office operations by implementing new document management systems, improving accessibility and efficiency.
- Liaised with internal teams and external partners, fostering strong relationships to support project initiatives.
- Trained junior administrative staff on best practices, promoting a collaborative team environment and knowledge sharing.
- Handled confidential and sensitive information with discretion and tact.
- Input concur receipts for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for management and above.
- Facilitated training and onboarding for incoming office staff.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Managers and above.
- Collaborated with law enforcement and emergency services to establish response strategies for incidents.
- Developed emergency response plans, minimizing the impact of potential crises on personnel and property.
- Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
- Established a strong security culture by promoting vigilance and fostering collaboration among employees.
Corporate Security Officer
Charter Spectrum
6360 S. Fiddlers Green Circle
10.2018 - 12.2022
- Monitored surveillance systems to identify and respond to security threats promptly.
- Conducted regular inspections of facilities to ensure compliance with safety protocols.
- Collaborated with law enforcement during investigations and incidents as required.
- Developed and implemented security training programs for new hires, enhancing team preparedness.
- Managed access control systems, ensuring authorized personnel entry while safeguarding sensitive areas.
- Improved facility safety by regularly inspecting physical barriers such as gates, fences, alarms, and lighting systems.
- Collaborated with local law enforcement agencies, strengthening relationships and improving overall security measures within the company.
- Streamlined visitor management processes, maintaining accurate records of all individuals entering or exiting company premises.
- Consistently met compliance requirements through diligent monitoring of regulatory changes affecting corporate security operations.
- Assisted in the development of business continuity plans to ensure minimal disruption during emergencies or unforeseen events.
- Maintained detailed records of all relevant activities related to corporate security operations for future reference or auditing purposes.
- Facilitated strong communication between different departments regarding safety concerns or potential threats identified during routine patrols or audits.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
City Mail Carrier
USPS
Arvada, CO
12.2017 - 09.2018
- Delivered mail efficiently across designated routes, ensuring timely service.
- Managed daily inventory of postal supplies and maintained equipment functionality.
- Conducted regular inspections of delivery vehicles for maintenance and compliance standards.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Implemented route optimization strategies to enhance delivery efficiency and reduce delays.
Customer Service Supervisor/Accounting
Walmart Neighborhood Market
Northglenn, CO
06.2015 - 12.2017
- Supervised daily operations to enhance customer satisfaction and service efficiency.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Maintained accurate cash drawer, reducing discrepancies through diligent oversight.
- Trained new staff on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Bartender
Piper Inn
Centennial, CO
07.2005 - 02.2013
- Fostered positive relationships with regular patrons, enhancing customer loyalty and repeat business opportunities.
- Served high customer volumes during special events, nights, and weekends.
- High volume of cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
GED -
Front Range Community College
Westminster, COSkills
- Rapid skill acquisition
- Time management skills
- Schedule and calendar management
- Confidential information handling
- Professional communication
- Positive and professional demeanor
- Problem-solving skills
- Computer skills
- Attention to detail
Timeline
Security Coordinator
Charter Spectrum
10.2018 - Current
Corporate Security Officer
Charter Spectrum
10.2018 - 12.2022
City Mail Carrier
USPS
12.2017 - 09.2018
Customer Service Supervisor/Accounting
Walmart Neighborhood Market
06.2015 - 12.2017
Bartender
Piper Inn
07.2005 - 02.2013
GED -
Front Range Community College