Juan Carlos (JC) Salcedo

• SUMMARY As the Director of Operations for an auto service company overseeing five locations and a team of about 40 employees, I focused on enforcing high-quality operational standards. I excelled in locating, developing, and promoting talented individuals to foster a collaborative and diligent team environment. By modeling best practices in sales and customer service, I established a culture of excellence.
  
  As a self-motivated leader, I managed a team of 40+ employees, creating management procedures, handling all aspects of human resource operations, including interviewing, hiring, training, counseling, and termination. I effectively managed performance through coaching, expectation setting, and performance reviews. Additionally, I demonstrated proficiency in managing Profit and Loss (PNL) statements and excelled in key line item management to drive impactful results.
• Proficiency in Microsoft applications, adaptability to learn new software applications specific to the company, and familiarity with industry software like Tekmetric, Shop monkey, Napa tracs, Mitchell1, pro demand, identifix and all data.
• I played a crucial role in automotive service training through Elite worldwide, Worldpac training institute, and trainual platforms.

• SUMMARY

As a Route Sales Driver for BG Products, I was responsible for the distribution of automotive maintenance supplies to a variety of clients, ranging from dealerships to independent repair shops, across a vast region from Orange County to Los Angeles County. My daily tasks included diligent stock management and inventory assessments to ensure product availability and timely deliveries. I successfully maintained and expanded our business account portfolio by providing exceptional customer service, building trust, and fostering strong client relationships.

• SUMMARY

As the Manager at Commerce Casino and Meridian Day Spa, I oversaw a dynamic team comprising 20 massage therapists and approximately 20 cocktail servers. My responsibilities were multifaceted, including the comprehensive management of both the casino floor and spa operations.
*I was instrumental in the entire human resources spectrum, from recruiting and training to performance evaluation and, when necessary, termination of staff. My focus on team development ensured adherence to high standards of professionalism and service excellence.
*Proficient in the use of point-of-sale (POS) systems as well as Zendesk, I adeptly handled scheduling to optimize staff allocation, ensuring seamless service delivery. My commitment to customer satisfaction was unwavering, as I constantly endeavored to elevate the client experience within the casino.
*Additionally, I maintained vigilant oversight of inventory, managing both bar and spa supplies to ensure smooth operational continuity and cost-effectiveness. My role required a keen eye for detail and a proactive approach to administrative and operational challenges.

• Maintained professional, organized, and safe environment for employees and patrons.
• Accomplished multiple tasks within established timeframes.

• SUMMARY

During my one-year tenure at Cadillac Boulevard in Long Beach as a Salesman, I excelled in selling a variety of used cars by prioritizing customer relationships. Leveraging CRM and CDK systems, I efficiently managed sales processes, enhancing the overall customer experience and driving successful transactions. Increased customer satisfaction by providing tailored advice on vehicle selection and features.

• Organized test drives for potential buyers, highlighting vehicle performance and functionalities during each engagement.
• Established rapport with clients through active listening and genuine interest in their needs, ultimately guiding them towards the most suitable vehicle choice.

• SUMMARY

As a Lead Server at the renowned Cha-Cha-Cha restaurant, renowned for its contemporary cuisine, I excelled in offering top-notch service with a vibrant, professional demeanor even in high-stress situations. My role involved warmly greeting guests, which included high-profile clientele and celebrities, and ensuring prompt delivery of food and beverages. I took pride in maintaining an impeccably stocked and set up dining area, while upholding cleanliness standards in strict accordance with California health regulations. My approach combined expertise in the menu offerings with an enthusiasm for creating a memorable dining experience.

• SUMMARY

As Kitchen Manager at The Edison Speakeasy, I managed a fast-paced, quality-focused culinary environment. My role entailed expediting dishes with precision, supervising a team of cooks and food runners, and ensuring seamless kitchen operations. Proficient in Micros POS, I effectively controlled inventory and streamlined workflows. I actively participated in HR tasks, including recruiting, training, and disciplinary actions, and was integral in making strategic decisions to advance our service and operations.

• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.