James Cyrus
Las Vegas,NV
Summary
Experienced Systems Administrator with 6 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Administrator
Ahern Hotel & Convention Center
06.2023 - Current
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Assessed business requirements to forecast annual budgetary operational costs.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Communicated regularly with customers concerning data exchange and technology integration.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Skilled at working independently and collaboratively in team environments.
- Developed multi-site IT execution strategies, aligning work orders at 3 locations to effectively align available resources with historical service data.
Help Desk Analyst
Robert Half
03.2022 - Current
- Contracted through Robert Half to provide technical support to various clients such as Clif Bar, LPL Financial, Dine Brands, Included Health, Atlantic Aviation, and more.
- Experience navigating unique Service Level Agreements outlining scope of service that will be provided to each particular client.
- Provided customer support and technical support to approximately 50 customers daily.
- Assisted with updating technical support best practices for use by team.
- Provided on-call support for critical issues.
- Compiled and accurately entered data for each customer encounter to record in system.
- Used ticketing systems to manage and process support actions and requests.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
Security Officer
Protective Force International
07.2019 - 03.2020
- Monitored and relayed any and all unusual activity perceived within boundaries of property being secured.
- Conducted hourly patrols as well as dispatch reports which needed to be submitted in legible and grammatically correct fashion.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Investigated suspicious activities and persons to maintain security of premises.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Maintained site security for 4 locations spreading over 30 acres.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Tactical Air Operations Maintenance - System Admin
United States Marine Corps
07.2015 - 06.2018
- Provided desktop support and system administration as well as physical site security to Marines.
- Maintained over 200 pieces of electronic hardware.
- Managed software across multiple operating systems.
- Responsible for working in efficient manner and providing top-tier quality of work while managing time wisely to ensure mission success.
- Experience in networking and understanding flow of data as well as how that interacts with users.
- Supported surveillance radar, communication systems and identification equipment.
- Provided support for strategic plotting and navigation for warfare areas.
- Memorized Information Security policies and led training for personnel.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12.2024
Associate of Applied Science - Computer Information - Security
Asher College
Las Vegas, NV11.2022
Skills
- Remote Support Management
- Auditing Service Requests
- Analytical and Methodical
- Defect Analysis and Resolution
- Service Desk Team Management
- Training Material Development
- Tracking and Documentation
- File Management Software
- Mac and PC Proficiency
- Technical Issues Analysis
- Security Improvements
- Installing New Hardware
Certification
ISC2 - Certified in Cybersecurity (CC)
Timeline
IT Administrator
Ahern Hotel & Convention Center
06.2023 - Current
Help Desk Analyst
Robert Half
03.2022 - Current
Security Officer
Protective Force International
07.2019 - 03.2020
Tactical Air Operations Maintenance - System Admin
United States Marine Corps
07.2015 - 06.2018
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Applied Science - Computer Information - Security
Asher College