JD Brown
McCordsville,IN
Summary
Results-driven Servant Leader with a proven track record in guiding organizations to success through strategic planning and effective management. Expertise in team cohesion, employee development, and driving innovation to enhance operational efficiency. Recognized for transforming challenges into opportunities, significantly impacting growth and profitability.
Overview
11
11
years of professional experience
Work History
Vice President Revenue Operations
Conduct Curb ABA
, IN
09.2023 - Current
- Led the fiscal oversight of a $80M budget.
- Integrated organization's core principles into every aspect of business operations.
- Managed multi-state operational and financial strategies effectively.
- Managed performance and strategic growth needs of clinics.
- Directed achievement targets across operational efficiency, financial planning, clinical standards maintenance, and strategic development of service offerings.
- Created effective communication strategies between management team members, clinical team and operation team at all levels of the organization.
- Consistently delivered a 20% YoY improvement in employee retention.
- Increased profit by 32% year over year.
- Demonstrated a year-over-year growth of 13% in new site openings.
- Achieved a 23% reduction in yearly expenditures.
- Hired, trained, and mentored staff members to maximize productivity.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
Regional Director Operations
Well Now Urgent Care
, OH
06.2019 - 09.2023
- Transformed underperforming territory by boosting profits, enhancing customer retention rates, and driving consistent growth.
- Conducted monthly performance reviews with district managers, setting measurable objectives for each store.
- Controlled finances ensuring compliance with $60M profitability objectives.
- Collaborated with HR Business Partners, Lead Providers, Director of Operations, and Regional Leads to support site objectives.
- Increased NPS (Customer Satisfaction) by 17 points since the start date, leading the company with 89%.
- Achieved over 25 leadership promotions.
- Achieved 37% year-to-date profit growth.
- Streamlined and implemented a partnership between clinicians and operations.
Regional Operations Manager
Enterprise Holdings
Louisville, KY
06.2014 - 06.2019
- Developed strategies for increasing sales, market share and customer satisfaction.
- Guided 10 Branch Managers in developing strategies for improved service standards and revenue expansion.
- Conducted market research and reported on competitors.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Coached, developed and motivated team to achieve revenue goals.
Education
Bachelor of Arts - Sociology
Western Kentucky University
Bowling Green, KY12.2014
Skills
- Financial planning
- Driving Clinical Excellence
- Relentless Leadership
- Market trend analysis
- Revenue growth
- Team leadership
- Effective communication
- Change management
- Operational efficiency
- Data analysis
- Customer service
- Partnerships and affiliations
Timeline
Vice President Revenue Operations
Conduct Curb ABA
09.2023 - Current
Regional Director Operations
Well Now Urgent Care
06.2019 - 09.2023
Regional Operations Manager
Enterprise Holdings
06.2014 - 06.2019
Bachelor of Arts - Sociology
Western Kentucky University
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