JD Collier

Senior Hourly Manager

Merlin's Pizza

01.2014 - Current

Operational Management: Oversees day-to-day operations, ensuring the store is prepared for success every morning
Responsible for inventory management, labor cost control, and logistics, including ordering supplies, beer, and food truck management
Customer Service Excellence: Known for top-tier customer service at the front counter, consistently earning 5-star reviews on Google
Fills in as a server when needed and upholds Merlin's Pizza's commitment to quality, ensuring each customer has a positive experience
Leadership and Training: Trains and supervises staff, providing feedback and performance evaluations to promote a cohesive and efficient team
Skilled at working under various General Managers and Assistant General Managers, showcasing adaptability and steady leadership
Crisis Management: Handles unexpected staffing or operational issues with ease, at times running the dine-in and carry-out store solo
Known for strong problem-solving skills, 'putting out fires,' and maintaining service quality in challenging situations
Communication and Coordination: Manages communication between Merlin's Pizza and the commissary store to ensure smooth delivery of products and maintain inventory
Adjusts operations based on seasonal shifts, remaining a constant presence as other employees' hours are reduced
Operational Management: Oversees day-to-day operations, ensuring the store is prepared for success every morning
Responsible for inventory management, labor cost control, and logistics, including ordering supplies, managing beer and food trucks, and putting away deliveries to maintain efficient operations
Key Achievements: Maintained high levels of customer satisfaction, contributing to the business's positive online reputation
Successfully adapted to new ownership and leadership changes, proving flexibility and loyalty

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