Joshua Gerard

As a Retail Store Manager in the telecommunications industry I play a crucial leadership role in driving store performance, managing a team of experts, delivering exceptional customer service, and creating a culture of positivity and success. This comes with many key responsibilities such as:

• Driving sales performance by setting and achieving individual and store targets
• Identify growth opportunities and analyze sales reports
• Exert excellent communication and interpersonal skills with customers, teams, and leaders
• Implement strategies and community engagement to drive foot traffic
• Create exceptional customer experiences with each and every interaction every day
• Coach and motivate team members and peers and to hit and exceed sales goals and metrics in a competitive environment
• Mentor and develop associates to achieve their potential and improve performance
• Create and build a culture of positive and high energy work environment
• Recruit, hire, train, and develop store employees
• Conduct regular performance reviews and dedicated touch base conversations and provide constructive feedback
• Resolve escalated customer issues and complaints professionally and find solutions or best course of action
• Oversee day to day store operational tasks, including opening/closing procedures, cash handling, inventory control, shipping and receiving
• Monitor and manage store appearance, cleanliness, and merchandising standards
• Prepare and submit store reports and administrative duties on sales, staffing, and inventory
• Conduct and facilitate district calls and manager meetings with other managers
  
  

Awards:

• Quarterly Winner's Circle
• HWP "How We Play" Caravan of the district
• Top of District in Multiple KPI's over entire month and quarter, multiple times
• Top 10% Sales Metrics in entire company, multiple times

Key roles:

• Exceeded sales and performance targets by implementing effective upselling strategies and maintaining strong product knowledge.
• Increase profit by selling key KPI metrics such as preorders, warranties, and company membership programs
• Managed, trained, and developed a team of associates to achieve sales goals and deliver exceptional customer experiences.
• Knowledge of gaming industry trends and ability to engage customers with enthusiasm
• Led daily operations of a high-traffic retail store, including inventory control, staffing, scheduling, and customer service.
• Maintained visual merchandising standards and ensured store compliance with GameStop brand guidelines and operational procedures.
• Executed marketing and promotional strategies to drive foot traffic and increase revenue during product launches and seasonal events.
• Utilized data and reporting tools to analyze sales trends, track KPIs, and make informed business decisions.
• Create and lead new initiatives to drive results among my peers in the district/market
• Oversaw inventory processes, including stock replenishment, shrink reduction, and conducting regular cycle counts.