JD Graham
Fort Worth,TX
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
10
10
years of professional experience
Work History
ASSISTANT MANAGER
AT&T
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
STORE MANAGER
AT&T
05.2024 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
SALES ASSOCIATE
AT&T
02.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
SENIOR PRODUCT SPECIALIST
Lithia Nissan of Clovis
12.2019 - 08.2022
- Performed all the same duties as the previous position
- Estimated and quoted trade-in allowances
- Provided sales floor training support to new and existing team members
- Key holder, open and closed store on a daily basis
- Attended staff conferences to provide management with information and proposals concerning promotion, distribution, design and pricing of company products and services
- Directed trained survey interviewers
- Demonstrated ability to manage multiple tasks while remaining adaptable and adhering to monthly deadlines
PRODUCT SPECIALIST
Lithia Hyundai of Fresno
09.2016 - 12.2019
- Recommended, select and help locate and obtain merchandise based on customer needs and desires
- Described merchandise and explained use, operation and care of merchandise to customers
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Greeted customers and ascertained what each customer wanted and needed
- Sold and arranged for delivery, insurance, and financing for merchandise
WAREHOUSE SUPERVISOR
Unifirst
02.2015 - 09.2016
- Planned layout of warehouse to achieve optimum space for product
- Interacted with and managed logistics partners to achieve on-time delivery and minimize freight costs
- Oversaw warehouse job functions to meet on-time delivery needs
- Examined freight to determine loading sequences
- Managed inventory and ordered supplies
Education
GENERAL EDUCATION -
Fresno City Community College
Fresno, CA05-2016
HIGH SCHOOL DIPLOMA -
Kerman High School
Kerman, CA05.2014
Skills
- Customer Experience Specialist
- Employee Training
- Inventory Control
- Technical Support
- Critical Thinking
- Self Starter
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Problem-solving
- Customer relations
- Multitasking and organization
- Goal setting
Timeline
STORE MANAGER
AT&T
05.2024 - 08.2024
ASSISTANT MANAGER
AT&T
02.2024 - Current
SALES ASSOCIATE
AT&T
02.2023 - 02.2024
SENIOR PRODUCT SPECIALIST
Lithia Nissan of Clovis
12.2019 - 08.2022
PRODUCT SPECIALIST
Lithia Hyundai of Fresno
09.2016 - 12.2019
WAREHOUSE SUPERVISOR
Unifirst
02.2015 - 09.2016
GENERAL EDUCATION -
Fresno City Community College
HIGH SCHOOL DIPLOMA -
Kerman High School
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