J.D. Henderson

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to successful events by setting up mobile bars in various locations according to event specifications.

Performed standard opening and closing duties.

Maintained open lines of communication between management during special events and standard day to day operations.

Completed written reports an documentation of our daily sales.

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Obtained cash bank and stocked service bar to prepare for operation.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
• Streamlined inventory management for optimal stock levels and reduced waste.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Increased revenue with creative marketing initiatives and promotional events.
• Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
• Crafted special drink and cocktail menu items for seasonal offerings.