JD Mayer
Summary
Hospitality professional with 4+ years experience in a full-sized luxury facilities with full-service accommodations and amenities. Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Vail Resorts (The Beaver Creek Reception Center)
07.2023 - 05.2024
- Welcome guest upon their arrival to Beaver Creek Colorado
- Check-in guest and direct them to where their condo is located
- Answer any questions or concerns guest might about their reservation or condo across our 24 units located across 5 properties
- Preform room inspections after Housekeeping has clean a unit before guest arrived at 4:00pm.
Lead Lift Operator
Vail Resorts
11.2022 - 04.2023
- Lead a team of 13 lift operators
- Safely ski operators to their designated lift for the day and ensure everyone has made it off the mountain safely at the end of the day
- Ensure lift safety inspection have been preformed by lift operators before and during the day while lift is open to the public
- Answer any questions from guest on how to load the lift, about the mountain, or any concerns they may have.
Front Desk Agent
Vail Resorts (The Pines Lodge)
08.2022 - 11.2022
- Welcome guest to Beaver Creek upon arrival
- Check in guest answer any questions about the property or activities in Beaver Creek Village.
Bellman/Valet
Vail Resorts (Hythe, Marriott Luxury Collection)
11.2021 - 04.2022
- Welcomed guest upon arrival to The Hythe and to Vail Colorado
- Insure luggage is brought up to room in timely manner
- While the guest checks in
- Answer any questions guest might have
- Work with separate departs, if needed, to accommodate any needs/request.
Lift Maintenance Operator
Vail resorts
05.2021 - 10.2021
- Assist full level mechanics with weekly inspections, line work, and replacing worm equipment
- Follow safety rules while working around machinery.
Lift Operator
Vail resorts
11.2020 - 04.2021
- Complete daily lift operations test, including line check, brake test and data recording before, during, and after the lift is operational to the public
- During operational hours, monitor the lifts in case speed reduction or a stop is required
- Communicate via radio, or lift shack phone, to lift dispatch and from Return terminal operator (Bottom) to Drive terminal operator (Top).
Skills
- Ability to Work in a Team
- Problem-solving skills
- Fast Learner
- Customer Service
- Adaptability
- Creative Thinking
- Leadership
- Guest Services
- Guest accommodations
- Hospitality services
- Reservation Systems
- Front Office Support
References
- Aleksandra Nagel, Vail Resorts, Anagel@vailresorts.com, +1 (970) 754-5746
- Alma Mendez, Vail Resorts, Alma.b.mendez@vailresorts.com, +1 (970) 754-5742
- Jon Nickels, Vail Resorts, Jonathan.nickels@vailresorts.com, +1 (970) 754-5105
Timeline
Front Desk Agent
Vail Resorts (The Beaver Creek Reception Center)
07.2023 - 05.2024
Lead Lift Operator
Vail Resorts
11.2022 - 04.2023
Front Desk Agent
Vail Resorts (The Pines Lodge)
08.2022 - 11.2022
Bellman/Valet
Vail Resorts (Hythe, Marriott Luxury Collection)
11.2021 - 04.2022
Lift Maintenance Operator
Vail resorts
05.2021 - 10.2021
Lift Operator
Vail resorts
11.2020 - 04.2021
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